Category: Courses WE Deliver
This telephone techniques courses is useful for any staff member who deals with others other the phone, including contact centre staff. The course helps understand the nature of communication, including aspects of voice and intonation. It moves on to break down call handling into a 6 step process, emphasising the aspects of each step. Dealing with more difficult calls is a key aspect of this course.
“The trainer was helpful and competent. - Answered all questions with great skill. Enjoyed the course very much”
Bryan has in-depth knowledge of the subject area and delivered it very well”
“Very enjoyable course - interactive and engaging”
Delegates will cover:
All staff members who use the telephone as part of their duties
Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.