Step Up To Management

The step up to management training course is designed to give new or potential managers/team leaders an introduction to their role and the challenges they may face, providing a broad range of skills and tactics to use in their everyday job.

Management Training Midlands

“Very useful. I enjoyed the 2 days and got some good ideas from it”

Course Overview

At the end of the in house step up to management training course, delegates will be able to:

  • Understand the difference between a leader and a manager
  • Introduction to the responsibilities of a first line manager (e.g. team leader)
  • Broadly define the meaning of ‘performance management’
  • Understand and apply the S.M.A.R.T. Model for setting tasks/performance objectives for staff, including quantitative and qualitative performance standards
  • Understand what effective communication is, and it’s benefits
  • Identify own personal communication style in business dealings with others
  • Understand the do’s and don'ts of effective feedback
  • Apply the E.E.C. (Example, Effect, Change) model for giving feedback on staff performance
  • Know the differences between assertive, aggressive and passive behaviours
  • Understand and practice the 3 steps to assertive behaviours to encourage staff to ‘give of their best’ and to help manage upwards
  • Appreciate a range of influencing tactics and how they may be used in practice
  • Appreciate a structured approach towards planning their time
  • Apply a structured process to deciding and prioritising key objectives
  • Understand the ‘time robbers’ in their work and appreciate a range of tips and tactics to deal with them
  • Understand the benefits, and the barriers, of effective delegation
  • Know a process in order to effectively delegate tasks to staff
  • Deal more confidently with a range of difficult situations/people at work

Course Features

  • The step up to management training course will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice the models in the ‘safe’ training environment
  • A variety of training methods are used including group discussion, self diagnostic questionnaire, syndicate work, practical demonstrations and ‘skill practice’ in small groups. Delegates will be encouraged to draw upon and share their own work experiences, and to assimilate how the models might work for them in practice
  • A feature of the course is the use of a knowledge/skill checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs
  • Delegates are supplied with full support documentation in spiral bound format
  • A mini exhibition of management skill books, additional handouts and ‘hints and tips’ sheets will be provided for delegates to browse during the day
  • Prior to delivery of the step up to management training course, we would host a telephone meeting to establish the nature of the delegates roles, their strengths and development areas and any aspects you would like us to emphasise

Target Audience

Anyone who has been identified as potential managers / supervisors / team leaders of the future. It would also be useful for recently promoted managers / team leaders


  • 2 days


Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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