Role Play Tool Kit

The Role Play Toolkit provides trainers and facilitators with practical role play scenarios for interpersonal and managerial skills training. The role plays encourage participants to practice ‘real life’ business situations and receive detailed feedback from their colleagues.The toolkit is supplied electronically to allow the role play templates to be used as they are presented or, using the Microsoft Word version, amended to further suit the behavioural situations within your organisation. The Role Play Toolkit makes training really ‘come to life’

PDF Version


Microsoft Version


Management Training Tools & Exercises

Toolkit Preview

Management Training Course Sample

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What the Tool Kit Covers

  • 106 pages consisting of 35 separate role plays over 8 topic areas
  • Each role play consists of a ‘main role player’ brief (e.g. Coach; Appraiser; Disciplining Manager) and ‘opposite part’ brief (e.g. Coachee; Appraisee)
  • 1 or 2-page Observer Checklists are provided for each topic area, so that delegates/ trainers observing the role plays have the framework to give detailed feedback to role players on strengths and development areas
  • Role plays are built around a range of departments including Finance, Despatch, Customer Services, Warehouse, Sales, Telesales, Administration, Marketing, I.T. and Reception. The role plays assist in developing both management and non-management staff
  • The toolkit also features easy-to-set-up team building exercises, with Observer recording/ analysis templates

Role Play Toolkit contains:

1. Role plays around:

  • Appraisals (4 role plays)
  • Assertiveness (3)
  • Influencing (5 role plays with Influencers being managers; 3 with staff members as Influencers)
  • Team working (4 activities)
  • Managing performance (5)
  • Disciplinary (5)
  • Coaching (5)
  • Irate people (5)

2. Set-up information and Observer Checklists covering:

  • Instructional techniques
  • Recruitment Interviewing

3. Tips and tactics around the organisation and delivery of role plays in a training setting:

  • Guidelines for Observers

The role play toolkit is supplied in a choice of 2 formats:

PDF version

The scenarios can be used ‘straight out of the box’. Multiple photocopying rights no matter how many courses you are running.

Microsoft Word version

Copyright waiver rights are included. Role play scenarios may be amended to create situations that exactly fit your organisation’s behavioural situations/ settings.


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PDF Version


Microsoft Version


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