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Category: Ebooks

Receptionist Skills Ebook

One Chief Executive said that her Receptionist is the most important person in her organisation. She understood that reputation rests on the first impressions gained in the way the first call is handled to the quality of the greeting of a potential client. No other individual is less important in any organisation than the Receptionist.

Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.

The ebook will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. A feature is a 26-point diagnostic questionnaire defining the key behaviours required for superior performance in the role.

PDF Version

£6

Microsoft Version

£100

Preview Ebook

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What the 65-page Receptionist Skills ebook covers

Know the role of the efficient Receptionist
Appreciate the principles of customer service
Be aware of own first impressions made on people
Define the true meaning of ‘communication’
Understand the reasons why communication goes wrong between people in organisations
Understand the key behaviours for superior performance
Know best practice tips on emailing
Be more skilled at using the telephone, including dealing with cold callers
Understand the 4 P’s of voice
Understand the behaviours associated with active listening
Improve your listening skills
Understand the meaning of the word ‘assertive’
Be assertive with others, including saying no effectively, disagreeing positively and dealing with difficult people
Handle irate people with confidence
Deal with cold callers and sales people

Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.

Costs

Products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). To pay by cheque or be invoiced, download our order form from Terms of Business.

PDF Version

£6

For one-person use. Copyright restrictions apply./p>

Microsoft Version

£100

For multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.