One Chief Executive said that her Receptionist is the most important person in her organisation. She understood that reputation rests on the first impressions gained in the way the first call is handled to the quality of the greeting of a potential client. No other individual is less important in any organisation than the Receptionist.
Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.
The ebook will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. A feature is a 26-point diagnostic questionnaire defining the key behaviours required for superior performance in the role.
Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.
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