Category: Courses WE Deliver
This Chief Executive understood that her company’s reputation rests on the first impressions gained of the organisation. No other individual is less important than the Receptionist at the front of the building.
The role is very challenging. Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.
This in house receptionist skills course will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. It enables delegates to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling, and generating greater customer satisfaction and loyalty.
“Really enjoyed the course”
“It was nice to reflect on my skill sets”
Delegates will cover:
Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.