Category: Bitesized Course Material
Fully designed, ready to deliver training material for any Trainer to run a bite sized training session in receptionist skills. Product consists of a set of trainer notes, diagnostic tool and debrief to introduce the main aspects of behaviour contributing to excellence in customer service in reception work. The product is based on many years of observing receptionists at work and discussing with job holders and their managers the aspects that differentiate good from exceptional customer service. A copyright waiver licence is included.
Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.
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Courseware consists of comprehensive course notes in Microsoft Word including a questionnaire that can be used with receptionists who cover both face-to-face and telephone contact with internal and external people.
The bite sized training starts with a discussion around delegates' own experiences of customer service, highlighting the examples where service providers are the most effective. The receptionist skills diagnostic questionnaire is introduced and delegates self-rate over 28 different aspects of the service they provide. This ranges from their level of preparedness to receive clients to the extent to which they keep visitors/ callers informed if there is a delay. The course then asks delegates to share their results with training group members who know them best to reflect on their skill sets. Finally the course encourages delegates to formalise what they have learnt and capture thoughts on the supplied action planning form.
The session is reflective and participative of delegates who include full and part time Receptionists and any team member who cover reception.
7 pages of comprehensive trainer notes including comprehensive 28 -point diagnostic questionnaire supplied in MS Word. A Copyright Waiver Licence is included so that course material may be adapted to suit your own/ organisational needs.
Allow up to one and a half hours if used as a succinct training session. The tool can also be used as a ‘stand alone’ assessment and performance management tool e.g. in a performance review meeting.
Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.
