Performance Management

Anyone who has responsibility for the performance of others are guardians of their ‘skill’ and ‘will’. This course gives a good understanding of, and skill development in, the areas required to enhance staff performance. The in house performance management course starts by understanding performance management strategy, converting to practice by looking at the practical ways we can use to close performance gaps. The course develops into the key day-to-day skills required to maximise performance, ending with a detailed look at the performance counselling meeting. This is an informal, effective tool that helps to enhance individual performance, be it attendance, lateness or deficiency in job standards.

Performance Management Trainign courses

Course Overview

At the end of the in house performance management training course, delegates will understand:

  • Why performance blockages occur
  • Performance management grid in terms of skill and will
  • Developing strategies and actions to reduce/ eliminate performance blockages
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Setting S.M.A.R.T. based objectives for staff
  • Quantitative and qualitative performance standards applied in the workplace, and how to communicate these standards to staff
  • Influencing and assertiveness to encourage raised standards of performance
  • Importance and dos/ don’ts of effective feedback
  • E.E.C. model for giving feedback on staff performance
  • Performance counselling as an appropriate course of action
  • Preparing for a performance-counselling interview
  • Structured process to the delivery of the performance-counselling interview

Course Features

  • The aim of the performance management training course is for participants to develop the skills and knowledge required to effectively performance manage staff using easy-to-remember tools and processes
  • A variety of training methods are used on the training course including formal input, syndicate and group discussion, exercises, demonstrations and role play
  • A feature of the training course is the use of a knowledge/skill checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs
  • Delegates are supplied with full support documentation in spiral bound format
  • A mini exhibition of management skill books, additional handouts and ‘hints and tips’ sheets will be provided for the delegates to browse during the day
  • Prior to delivery of the in house appraisal skills training course, we would host a telephone meeting to establish the nature of the delegates roles, their strengths and development areas and any aspects you would like us to emphasise

Target Audience

Team Leaders, Supervisors and Managers


  • 1 day


Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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