Download any of our blogs below and circulate as e-learning to staff.
To do a job 3 things are needed: the knowledge that underpins the job; the skill to be able to do the job and the attitude i.e. the will to complete the job to the standards required.
Prepare effectively and the manager is well on their way to delivering an effective, fair and professional process. Skimp on preparation and the door could be open to a tribunal claim.
Recently we have covered the decision to discipline and the preparation phase. Here we look at the disciplinary interview itself.
How many managers have forthrightly stated this at one time or another. Theft is a severe offence and is normally viewed as gross misconduct at work. The outcome is pretty clear (after the obligatory disciplinary procedure).
The origins of the word 'feedback' are said to come from the 1960s space race where Russia and America were competing to put the first man on the moon.
We all need to know the direction in which we are headed; what is required of us to get there; how well we are doing in terms of progress and achievement along the way.
Delegation skills are vital for all managers and team leaders. The advantages are immense. However delegation performed poorly leads to de-motivation, stress and low productivity
Starting my human resources career in a supermarket, a wily manage, George, said to me: "Remember, Bryan, if they're any good be a salesman". He was referring to interviewing candidates for jobs in the store.
WASP is a popular model to structure a recruitment interview. We've converted the W.A.S.P. stages into a series of behavioural competencies.
Recently we were asked by a client to put together some tips on conducting a recruitment interview via Skype. Here's our top 10 tips....
In time management training we discuss the folly of allowing demands on our time and dropping everything to react to the situation
Being able to ask good quality open questions is an essential skill in all jobs - from a manager helping a staff member with a performance issue through to a customer services assistant diagnosing a customer service problem.
Any type of interview is an opportunity to get information. The funelling technique is a communication process to help ensure:
It’s performance appraisal time. We all know that morale and motivation of employees can be affected by the way their performance review is carried out.
(Alleged) comments made by managers about their employees on appraisal forms. Prepare to cringe.....
1. "If you gave him a penny for his thoughts you'd get change"
2. "He brings a lot of joy whenever he leaves the room"
For many organisations, the annual performance review is just around the corner. This can be a formidable challenge for over-stressed managers with little time to complete the appraisal process.
It may centre on something trivial (e.g. leaving dirty cups around) or something more complicated (e.g. a personality clash; trying to force somebody to do something against their principles).
In our blog last month we introduced 10 ways to facilitate conflict. This time we consider the pros and cons of intervening in the first place, when two people are in conflict:
Business presentations are made easier when started professionally. I.N.T.R.O. is a way of ensuring that your presentation kicks off in a confident way ensuring your audience are settled and engaged to listen.
