2 Day Management Skills

The delegates will learn the skills that are displayed on a day-to-day basis by the busy manager. The course provides a broad ‘bus trip’ around the skill sets with a number of opportunities to practise the skills covered.

The in house management skills training course provides an insight into the differences between a leader and manager, coaching, delegation, setting task objectives and giving feedback. It includes a significant coverage of performance management techniques including managing poorer performers. The 2 days rounds off with a case study approach of typical managerial issues which need to be tackled.

Management Skills Trainign courses

“As a result of the management skills course, I now have a fresh perspective on my role and how to do it. I feel like a light has been switched on”

Course Overview

At the end of the in house management skills training course, delegates will have covered:

Leadership and Management

  • Differences between a leader and a manager
  • An overview of the activities of the busy team leader/manager


  • What is coaching and its benefits
  • Coaching styles and their advantages
  • Own preferred coaching style
  • Appropriate questioning in coaching
  • Coaching process skill practice


  • Understanding delegation - the responsibility and accountability
  • 10 step process to effectively delegate tasks

Performance Management

  • Performance management in terms of ‘skill and will’
  • Strategies for team members with performance blockages
  • 3 steps to assertive behaviour to encourage staff to ‘give their best’
  • Principles of effective task setting
  • S.M.A.R.T. model for setting tasks/performance objectives for staff
  • Communicating performance standards


  • Origins of the word feedback
  • Dos and don’ts of giving feedback
  • Importance of giving behavioural examples
  • Principles of effective task setting
  • Types of feedback
  • E.E.C. model for giving feedback on staff performance

Managing poorer performers

  • When informal feedback doesn’t work
  • The concept of the performance coaching interview
  • Preparing for the performance coaching interview
  • Structure of the interview
  • Types of feedback
  • Handle difficult staff members at performance coaching interview

Case Studies

  • A series of case studies that are typical of situations managers have to face in their everyday work

Course Features

  • The management skills training course will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice models in the ‘safe’ training environment
  • A variety of training methods are used including group discussion, self-diagnostic questionnaire, syndicate work, practical demonstrations and role-play
  • Delegates are supplied with full support documentation in spiral bound format
  • A knowledge/skill checklist is utilised on the course. Delegates rate themselves before and after the training course, to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs
  • A mini exhibition of management skill books, additional handouts and ‘hints and tips’ sheets will be provided for delegates to browse during the day
  • Prior to delivery of the management skills training course, we would host a telephone meeting to establish the nature of the delegates roles, their strengths and development areas and any aspects you would like us to emphasise

Target Audience

Team Leaders, Supervisors and Managers


  • 2 Days


Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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