Category: Bitesized Course Material
Fully designed, ready to deliver training material for any Trainer to run a bite sized training session on dealing with irate people. Product consists of slides, trainer notes and delegate handout. The product includes a syndicate case study, asking delegates how they would tackle a particularly difficult company-customer situation. Copyright waiver licence included to allow you to amend/adapt materials.
This material serves as a stand-alone module, or as part of a longer customer service skills course.
Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.
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The bite sized training material is designed to be interactive with discussion, formal input and completion and review of a case study.
N.B.: The content of this product is also largely contained in our fully designed, ready-to-deliver training material: Exceptional Customer Service
Allow up to one and a half hours. Can be used as a succinct training session, or as part of a larger workshop on customer service.
Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.
