See ready to deliver course materials in Assertiveness at Work


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Fun exercise in syndicate groups to help highlight some of the common tactics used in influencing.
General handout on the nature of communication - what it is, its benefits, and choosing the right communication method.
Collection of 14 practical tips and tactics with a review form at the end to help delegates review their skills and plan improvements.
A flip chart exercise in pairs helping delegates identify the people/ departments they most need to influence.
An opportunity to put the preparation, tips and tactics into practice in this short exercise.
Short handout from the ‘Campaign for Real English’ of where communication has become over complicated.
Group exercise highlighting good and poor listening behaviours.
A group exercise undertaken in 3 s.
Useful for influencing role plays to help structure feedback.
Useful checklist as an aide de memoir when preparing to enter an influencing situation.
Delegate exercise with suggested answers.
Set of 3 quick role plays to demonstrate peoples’ assertive skills.
Set of 2 role plays to practice the skills of influencing upwards.
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