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Building Trust and Rapport
15 tips to use.
Child-Adult Influencing Exercise.
Fun exercise in syndicate groups to help highlight some of the common tactics used in influencing.
General handout on the nature of communication - what it is, its benefits, and choosing the right communication method.
Conflict Resolution Tips and Tactics
Collection of 14 practical tips and tactics with a review form at the end to help delegates review their skills and plan improvements.
Giving and Receiving Feedback
Identifying Who To Influence Exercise
A flip chart exercise in pairs helping delegates identify the people/ departments they most need to influence.
Influencing Short Exercise
An opportunity to put the preparation, tips and tactics into practice in this short exercise.
Keeping Communication Simple
Short handout from the ‘Campaign for Real English’ of where communication has become over complicated.
Group exercise highlighting good and poor listening behaviours.
Listening Skills Exercise 2
A group exercise undertaken in 3 s.
Useful for influencing role plays to help structure feedback.
Preparing To Influence
Useful checklist as an aide de memoir when preparing to enter an influencing situation.
Skill Practice - Aggressive, Assertive and Passive Behaviours
Delegate exercise with answers.
Skill Practice - Using Assertive Statements
Delegate exercise with suggested answers.
Skill Practice - Simple assertive role plays
Set of 3 quick role plays to demonstrate peoples’ assertive skills.
Skill Practice - Managing the Boss
Set of 2 role plays to practice the skills of influencing upwards.
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