Influencing Skills

Business interactions between supervisors and others occur almost every minute of the working day - conversations with a colleague, asking a team member to do a task, phone call from a customer, department meetings, persuading the boss of a course of action.

They all require an ‘outcome’ - something gets done or agreed, either for you, for the other party, or mutual beneficial for both. However it is not just what is achieved. It’s how it’s achieved. This in house influencing skills course concentrates on the skills of how to influence and persuade.

Influencing Skills Training Course

“Good balance of theory and practice” “I appreciated the way the day was delivered. Thank you”

Course Overview

At the end of the in house influencing skills training course, delegates will have covered:

  • Understanding communication - what it actually is and why it is misinterpreted at work
  • Communication methods versus impact on influence
  • Personal communication style questionnaire
  • Communication strengths and development areas
  • Assertive, aggressive and passive behaviours
  • 3 steps to assertive behaviour to encourage solutions and workable compromises
  • Avoiding confrontation
  • Maintaining rapport through body language
  • Listening and hearing
  • Active listening skills tips
  • Preparing to be influential
  • Applying a range of additional influencing tactics including broken record, avoiding absolutes and self disclosure
  • Role plays to put the skills to practice

Course Features

  • The aim of the influencing skills training course is for participants to develop the skills and knowledge required to effectively influence other (willingly) using easy-to-remember tools and exercises
  • A variety of training methods are used on the training course including formal input, syndicate and group discussion, exercises, demonstrations and role play
  • A feature of the training course is the use of a knowledge/skill checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs
  • Delegates are supplied with full support documentation in spiral bound format
  • A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided for the delegates to browse during the day
  • Prior to delivery of the influencing skills training course, we would host a telephone meeting to establish the nature of the delegates roles, their strengths and development areas and any aspects you would like us to emphasise

Target Audience

Supervisors, Team Leaders and managers


  • 1 day


Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

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