Course Features

A feature of the customer service training material is the use of a Knowledge/Skill Checklist (within the delegate manual) - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

What you Receive

• 24 full colour slides (supplied on MS Powerpoint)
• 39 page Master Course Notes (supplied on MS Powerpoint)
• 46 page Master Delegate Manual (supplied on MS Word) with additional self study material for post-course reflection
• 18 - point Superior Service Questionnaire in the delegate manual to assess customer service skill level (before, during or after the course)
• A self study section on telephone skills in the delegate manual (the course content does not cover telephone skills. Please see our Telephone Skills course material)

Target Audience

All staff who are responsible to deliver service to others - customers, clients or internal customers

Duration

• 1 Day

Costs

£110

Complete with copyright waiver licence, giving permission to amend the product in any way and multi-photocopying rights. All courseware products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). Alternatively to pay by cheque or be proforma invoiced go to Terms of Business to download an order form. Products are emailed to purchasers once payment is complete.