Business interactions occur almost every minute of the working day: conversations with a colleague; phone call from a customer; department meetings; delivering a presentation or selling products.
These interactions have an ‘outcome’ – something gets done or agreed, either for you, for the other party, or mutual beneficial for both. However it is not just what is achieved, it’s how it’s achieved: how you approach the situation; the words you use; the body language you exhibit; how you influence or persuade the person. It’s also about how you feel about yourself afterwards. This e-book concentrates on the skills of the how, in other words the assertiveness and influence.
If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this e-book invaluable! The tips and techniques covered will even help manage relationships at home too!
Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Assertiveness & Influencing Ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.
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