Assertiveness at Work

The in house assertiveness at work course provides core knowledge and skills around how to be assertive leading to improved confidence and effectiveness. It demystifies the differences between being assertive and being aggressive at work, helps you understand the impact of your communication on others and provides key tactics and processes in verbal and non-verbal communication. In short, the course helps you get your point across in a polite, respectful, persuasive manner (without feeling guilty).

Assertiveness at Work Course

“Bryan was excellent. Thank you!”
“There were a good variety of exercises and discussions throughout the day. I found it a very interesting course and will use the techniques going forward. Bryan was very friendly and knowledgeable. The handbook was useful and I will keep this for future reference”
“Good course, well presented and informative. Tutor was helpful and made the day enjoyable”
“Enjoyable and engaging assertiveness course introducing many useful skills”

Course Overview

At the end of the in house time management training course, delegates will be able to:

  • Understand what communication actually is and the benefits of improved communication skills
  • Be able to match communication methods to the content of the communication
  • Appreciate own personal communication style in business dealings with others
  • Understand how to create an impact with others
  • Know the differences between being assertive, aggressive and passive in behavioural style
  • Practice the 3 steps to assertive behaviour to encourage others to ‘give of their best’ producing workable compromises
  • Understand the role of body language and positive words/phrases
  • Demonstrate active listening skills
  • Understand, and be able to apply, a range of influencing techniques
  • Deal confidently with a range of situations at work requiring a degree of assertiveness and influence to promote a ‘win-win’ situation

Course Features

  • A variety of training methods are used on the training course including syndicate and group discussion, exercises, demonstrations and ‘mini skill practice’
  • A feature of the assertiveness at work course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs
  • Delegates are supplied with full support documentation in spiral bound format
  • A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided for delegates to browse during the day
  • Prior to delivery of the in house assertiveness at work training course, we would host a telephone meeting to establish the nature of the delegate’s roles, their strengths and development areas and any aspects you would like us to emphasise

Target Audience

Anyone who would benefit from being more assertive (or less aggressive) in their dealings with others at work


  • 1 day


Contact us for a quote stating course title, location of training and anticipated delegate numbers. Our prices are very competitive.

If you have any questions regarding our courses or products
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