Course Overview

By the end of the training course, participants will cover:

Leadership and Management

• Differences between a Leader and a Manager
• An overview of the activities of the busy Team Leader/Manager

Coaching

• What is coaching is and its benefits
• Coaching styles and their advantages
• Own preferred coaching style
• Appropriate questioning in coaching
• Coaching process skill practice

Delegation

• Understanding delegation – the responsibility and accountability
• Benefits and barriers of effective delegation
• 10 step process to effectively delegate tasks

Performance Management

• Performance management in terms of ‘skill and will’
• Strategies for team members with performance blockages
• 3 steps to assertive behaviour to encourage staff to ‘give of their best’
• Principles of effective task setting
• S.M.A.R.T. model for setting tasks/performance objectives for staff
• Communicating performance standards
• Tackle a range of difficult managerial/leadership issues

Feedback

• Origins of the word feedback
• Do’s and Don’ts of giving feedback
• Importance of giving behavioural examples
• Types of feedback
• E.E.C. model for giving feedback on staff performance

Managing Poorer Performers

• When informal feedback doesn’t work
• The concept of the performance coaching interview
• Preparing for the performance coaching interview
• Structure of the interview
• Handle difficult staff members at performance coaching interview

Case Studies

• A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life
• Tackle a range of difficult managerial/leadership issues