Telephone Skills

ABC Training Solutions - training design, delivery and materials

Range of handouts, questionnaires on best practice in telephone techniques. Also includes detailed needs analysis and coaching tools for remote and side-by-side monitoring:

Factors of Voice Handout.

Fun Word Grid. A fun exercise of find the appropriate word in a letter grid. Can be used as pre course work or as energiser during a telephone techniques course.

Good & Poor Telephone Communicators Handout.

Message Taking Handout.

Positive Words and Phrases Handout.

Self Diagnostic. A basic questionnaire to establish skill levels on the telephone. Take a look at our detailed diagnostic tool.

““Loads of useful exercises here.”
“ found your website and downloads really useful”

Bethan’s Charity Fundraising

These trainer materials are for your free use. However, if you did feel the materials were of use, you may want to consider a small donation to our daughter’s fund raising efforts, for Birmingham Children’s Hospital and Edward’s Trust (no relation to us, but a worthy cause). Interested in reading more? Click here to be re-directed to Bethan’s web site - www.bethan.org.uk. Alternatively just click the ‘Make a Donation’ button.

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both nationally and locally in West Midlands, Worcestershire, Gloucestershire and Warwickshire. We also design and market a range of course materials for trainers and e-books, e-guides and books for individuals.