Supervisory Skills

Workshops We Deliver at your Premises
SUPERVISORY SKILLS

Introduction
Staff are often promoted into their first supervisory role and, due to lack of time or budget, expected to ‘get on with it’ as if it’s a small extension to their previous role, using the same knowledge and skills. However this is far from the case. Not only do they need an additional set of skills to utilise but it is also a fundamental shift in their relationship with their staff, particularly if they have promoted from within, they need to adapt to. This workshop helps to establish the ‘role model’ behaviours required of the first line manager, where they are clearly moved to the ‘management’ side of the divide, but very often need to straddle the manager-staff line - be a bit of a gate-keeper at times.

The workshop focuses on helping people understand their new role, identify strengths and development areas and provide a set of tools (tips, tactics, skill processes) that helps them adapt their managerial ability to become better Supervisors / Team Leaders.

Type of Workshop
In - house at your premises for up to 10 delegates. We travel nationwide.

Duration: 1 or 2 days, depending on budget and availability of staff. Typically 9.30am to 4.45pm each day but can be flexible to fit into shift patterns of staff.

Target Audience: Supervisors, Team Leaders or First Line Managers

Key Objectives:
At the end of the 2-day workshop, delegates will be able to:

·	Describe action centred leadership, and define the activities involved of an effective Supervisor

·	Know the pitfalls of being too task, team or individually focused

·	Identify whether they are TASK or PROCESS driven as Supervisors, and therefore adjust their style accordingly

·	Know what communication is and where it goes wrong in business

·	Understand and practice the 3 steps to assertive behaviour to encourage staff to ‘give of their best’, and to help manage upwards

·	Appreciate the importance of effective feedback

·	Name the two different types of feedback

·	Understand the dos and don’ts of effective feedback

·	Apply the E.E.C. model for giving feedback on staff and peer performance

·	Demonstrate enhanced listening skills

·	Understand the S.M.A.R.T. model for setting tasks/performance objectives for staff

·	Set S.M.A.R.T. based objectives for themselves and their staff

·	Understand the range of performance standards that can be applied in the workplace, and how to communicate these standards to staff

·	Understand the benefits, and the barriers, of effective delegation

·	Know a process in order to effectively delegate tasks to staff

·	Apply a structured process in delegating tasks to staff

We can tailor the key objectives to your specific needs and duration available e.g. condense this workshop into 1 day.

Course Overview:

The programme will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice the models in the ‘safe’ training environment. A variety of training methods are used, including group discussion, self diagnostic questionnaire, syndicate work, practical demonstrations and ‘skill practice’ in small groups. Delegates will be encouraged to draw upon and share their own work experiences, and to assimilate how the models might work for them in practice.

A feature of the workshop is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the workshop to establish the extent to which they have benefited from the day. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

·	Delegates will be supplied with full support documentation, supplied in spiral bound format.

·	A mini exhibition of management skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during ‘down-time’ e.g. at breaks; finishing an exercise before others.

·	Prior to delivery of the workshop, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the course you would like us to emphasise.

About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development and has managed staff as a Training Manager for 10 years. Bryan personally delivers all the training.

Costs
£400 per day for 1 delegate, £650 per day for 2-5 delegates, £850 for 6-10 delegates plus expenses (travel plus budget accommodation). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).

Any further questions or to book
phone Bryan Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz