Training Course Overview:
- The supervisory skills training course will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice the models in the ‘safe’ training environment. A variety of training methods are used, including group discussion, self diagnostic questionnaire, syndicate work, practical demonstrations and ‘skill practice’ in small groups. Delegates will be encouraged to draw upon and share their own work experiences, and to assimilate how the models might work for them in practice.
- A feature of the training course is the use of a Knowledge/Skill Checklist -
a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited from the day. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs. - Delegates will be supplied with full support documentation, supplied in spiral bound format.
- A mini exhibition of management skill books, additional handouts and ‘hints and tips’
sheets will be provided in the training room, for delegates to visit during ‘down-
time’ e.g. at breaks; finishing an exercise before others. - Prior to delivery of the supervisory skills training course, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the training course you would like us to emphasise.
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience
of interpersonal and managerial skills training in commercial and non-
Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands.
Costs
£270 per day for 1 delegate, £550 per day for 2-
Any further questions on Supervisory Skills training or to book
phone Bryan Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz
Other courses you might be interested in
Training Courses
We Deliver at your Premises UK-
SUPERVISORY SKILLS
The transition from team member to team leader can be very daunting. The relationship
with team colleagues change and the skill sets required to perform effectively is
very different. This course helps both newly appointed and experienced team leaders/
supervisors understand their role and trains them how to perform effectively. It
provides an overview of the role allowing delegates to discuss the challenges faced
in performing the role (from how do I feedback in a constructive manner to the effect
of going out for a drink with the staff on a Friday night!). Using simple tools and
management processes the course dissects the day-
ABC Training Solutions provides cost effective training courses in leadership and
supervisory skills at your premises. We work both uk-wide and locally in West Midlands,
Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market
a range of course material for trainers and ebooks for individuals.
ABC Training Solutions provides cost effective training courses in leadership and
supervisory skills at your premises. We work both uk-wide and locally in West Midlands,
Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market
a range of course material for trainers and ebooks for individuals.
Introduction
Staff are often promoted into their first supervisory role and, due to lack of time
or budget, expected to ‘get on with it’ as if it’s a small extension to their previous
role, using the same knowledge and skills. However this is far from the case. Not
only do they need an additional set of skills to utilise but it is also a fundamental
shift in their relationship with their staff, particularly if they have promoted
from within, they need to adapt to. This training course helps to establish the ‘role
model’ behaviours required of the first line manager, where they are clearly moved
to the ‘management’ side of the divide, but very often need to straddle the manager-
“Very well presented. Bryan was very knowledgeable. Good handouts”
“On Supervisory skills, it was very well explained and Bryan employed good examples”
The training course focuses on helping people understand their new role, identify strengths and development areas and provide a set of tools (tips, tactics, skill processes) that helps them adapt their managerial ability to become better Supervisors / Team Leaders.
Type of Training Course
In -
Duration: 1 or 2 days, depending on budget and availability of staff. Typically 9.30am to 4.45pm each day but can be flexible to fit into shift patterns of staff.
Target Audience: Supervisors, Team Leaders or First Line Managers
Key Objectives:
At the end of the 2-
- Understand the difference between a leader and a manager and know how to behave in a leader capacity
- Define their responsibilities as supervisors to their staff, senior management and themselves
- Self assess their behavioural strengths and development areas in the role of supervisor
- Know what communication is and where it goes wrong in business
- Understand and practice the 3 steps to assertive behaviour to encourage staff to ‘give of their best’, and to help manage upwards
- Apply further influencing tactics to get the best out of people willingly
- Appreciate the importance of effective feedback
- Name the two different types of feedback
- Understand the dos and don’ts of effective feedback
- Apply the E.E.C. model for giving feedback on staff and peer performance
- Demonstrate enhanced listening skills
- Understand the S.M.A.R.T. model for setting tasks/performance objectives for staff
- Set S.M.A.R.T. based objectives for themselves and their staff
- Understand the range of performance standards that can be applied in the workplace, and how to communicate these standards to staff
- Understand the benefits, and the barriers, of effective delegation
- Know a process in order to effectively delegate tasks to staff
- Apply a structured process in delegating tasks to staff
We can tailor the key objectives to your specific needs and duration available e.g. condense this course into 1 day.
