“Very useful. I enjoyed the 2 days and got some good ideas from it”
Introduction
The training course is designed to give new or potential Managers / Team Leaders
an introduction to their role and the challenges they may face, providing a broad
range of skills and tactics to use in their every-
Duration
2 days, typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff.
Learning Objectives
By the end of the training course, delegates will be able to:
- Understand the difference between a Leader and a Manager.
- Describe action-
centred leadership, understanding the pitfalls of being too task, team or individually focused. - Broadly define the meaning of ‘performance management’.
- Understand the 9 building blocks to team success and self-
analyse their existing team against the criteria. - Understand and apply the S.M.A.R.T. model for setting tasks/performance objectives for staff, including quantitive and qualitative performance standards.
- Understand what effective communication is, and it’s benefits.
- Identify own personal communication style in business dealings with others.
- Understand the dos and don’ts of effective feedback.
- Apply the E.E.C. (Example, Effect, Change) model for giving feedback on staff performance.
- Know the differences between assertive, aggressive and passive behaviours.
- Understand and practice the 3 steps to assertive behaviour to encourage staff to ‘give of their best’ and to help manage upwards.
- Appreciate a range of influencing tactics and how they may be used in practice.
- Appreciate a structured approach towards planning their time.
- Apply a structured process to deciding and prioritising key activities.
- Understand the ‘time robbers’ in their work and appreciate a range of tips and tactics to deal with them.
- Understand the benefits, and the barriers, of effective delegation.
- Know a process in order to effectively delegate tasks to staff.
- Deal more confidently with a range of difficult situations/people at work.
Target Audience
Anyone who has been identified as potential Managers / Supervisors / Team Leaders of the future
Recently promoted Managers / Team Leaders
Training Course Overview:
- The training course will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice the models in the ‘safe’ training environment. A variety of training methods are used, including group discussion, self diagnostic questionnaire, syndicate work, practical demonstrations and ‘skill practice’ in small groups. Delegates will be encouraged to draw upon and share their own work experiences, and to assimilate how the models might work for them in practice.
- A feature of the training course is the use of a Knowledge/Skill Checklist -
a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited from the day. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs. - Delegates will be supplied with full support documentation, supplied in spiral bound format.
- A mini exhibition of management skill books, additional handouts and ‘hints and tips’
sheets will be provided in the training room, for delegates to visit during ‘down-
time’ e.g. at breaks; finishing an exercise before others. - Prior to delivery of the training course, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the course you would like us to emphasise.
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience
of interpersonal and managerial skills training in commercial and non-
Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands.
Costs
£270 per day for 1 delegate, £550 per day for 2-
Any further questions or to book
phone Bryan Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz
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