Exercises, knowledge assessment tools and needs analysis. Includes a short course, on Power point, on the 6 steps to selling:

 

Approach Exercise. A list of ‘approach’ scenarios for delegates to practice opening up a conversation with a customer.

 

Handling Objections Exercise. A list of objections for delegates to practice overcoming with a customer.

 

Impact of Language Exercise. A delegate exercise looking at positive and negative words used in conversation with customers.

 

Keeping Motivated. A list of tips and tactics to keep motivated in the job.

 

Telephone Selling Role plays - a set of two role plays that could be adapted to fit any product / service area. Each role play comes with  ‘Seller’ and ‘Customer’ briefs.

 

Inbound and Outbound Call Assessment Tools - 2 proformas that could be used to gather ‘Observer’ feedback in role play, or actual, selling scenarios.

 

Post Course Knowledge Assessment. A written test to be undertaken by delegates attending a selling skills course.

 

TNA Tool. A checklist of selling process skills and knowledge. Can be used as a training needs assessment.

 

Training Course on Powerpoint. A short course, with slides and tutor notes on the 6 steps to selling.

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both nationally and locally in West Midlands, Worcestershire, Gloucestershire and Warwickshire. We also design and market a range of course materials for trainers and e-books, e-guides and books for individuals.