Introduction

The Role Play Toolkit provides Trainers and Facilitators with practical role play scenarios for interpersonal and managerial skills training. The role plays encourage participants to practice ‘real life’ business situations and receive detailed feedback from their colleagues.The toolkit is supplied electronically to allow the role play templates to be used as they are presented or, using the Microsoft Word version, amended to further suit the behavioural situations within your organisation. The Role Play Toolkit makes training really ‘come to life’.

“What excellent materials! The role play scenarios are succinct, yet have enough information. The situations are typical of those that would arise in a working environment”

 

What does the toolkit cover

 

• The 106-page Role Play Toolkit consists of 35 separate role plays over 8 topic areas.
• Each role play consists of a ‘main role player’ brief (e.g. Coach; Appraiser; Disciplining Manager) and ‘opposite part’ brief (e.g. Coachee; Appraisee).
• 1 or 2-page Observer’s Checklists are provided for each topic area, so that delegates/ Trainers observing the role plays have the framework to give detailed feedback to colleagues on strengths and development areas.
• Role plays are built around a range of departments including Finance, Despatch, Customer Services, Warehouse, Sales, Telesales, Administration, Marketing, I.T. and Reception. The role plays assist in developing both management and non-management staff.
• The toolkit also features easy-to-set-up team building exercises, with Observer recording/ analysis templates.

 

The Role Play Toolkit contains:

 

1. Role plays around:

 

• Appraisals (4 role plays)
• Assertiveness (3)
• Influencing (5 role plays with Influencers being managers; 3 with staff members as  Influencers)
• Team working (4 activities)
• Managing performance (5)
• Disciplinary (5)
• Coaching (5)
• Irate people (5)

 

2. Set-up information and Observer Checklists covering:

• Instructional techniques
• Recruitment Interviewing

 

3. Tips and tactics around the organisation and delivery of role plays in a training setting:

• Guidelines for Observers

 

Download sample pages of the toolkit, including a full contents list and samples of role briefs.

 

Format

 

The toolkit is supplied in a choice of 2 formats:

1. PDF version. The scenarios can be used ‘straight out of the box’. Multiple photocopying rights no matter how many courses you are running within your organisation.

2. MICROSOFT WORD version. Copyright waiver rights are included. This means that role play scenarios may be amended if required to create situations that exactly fit your organisation’s behavioural situations/ settings. The toolkit saves hours of design time but gives the flexibility to amend the settings (such as job titles and departments) and the behavioural examples provided.

 

Toolkit is emailed to Buyers within a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour. All our materials are subject to our Terms of Business. Please read prior to purchase.

 

Prices

 

PDF Version: £90 plus 20% VAT = £108.

 

 

 

 

 

MICROSOFT WORD version: £150 plus 20% VAT = £180.

Tools & Exercises

 

ROLE PLAY TOOLKIT

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

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To be invoiced for payment, or pay by cheque, go to our Terms of Business page to download an order form.and email to info@abctrainingsolutions.biz