Prices

£5.75 (inc VAT) pdf version for individual use

(Corporate Companies: £105.75 (inc 17.5% VAT) MS Word version for multiple copying / use)

About the Author

Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development.

Other ebooks by the Author include Time Management, Present It! , Magic Meetings!, Assertiveness & Influencing , Customer Service Skills and C.V. & Interview Preparation Guide. Bryan has also designed a range of fully designed, ready-to-deliver workshops that can be picked up by anyone responsible to deliver training in their organisations in a cost effective way.

Special Offer!! Multi-buy Pack

Buy all 7 ebook titles in pdf format for £18! That’s Customer Service Skills; Assertiveness and Influencing; Present It!; Time Management; Magic Meetings!;CV & Interview Preparation Guide; Receptionist Skills - all for the low price of £18 (including V.A.T.)

Special Offer

Buy all 7 ebook titles in pdf format for £18! See below!

Looking for a Receptionist Skills course at your offices?

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ebook sample

“The Receptionist is the most important person in my organisation.”

CHIEF EXECUTIVE

Introduction

This Chief Executive understood that her company’s reputation rests on the first impressions gained of the organisation. The way the first speculative call is handled or about the way the potential client is greeted at a first meeting. No other individual is less important in any organisation than the Receptionist at the front of the building.

The Receptionist role is a challenging one. They undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Some perceptions could indicate that the Receptionist is there just to field calls and receive visitors. Very often it is the ‘unseen’ activities that add to the complexity of the role.

This ebook will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. A feature of the ebook is a 26-point diagnostic questionnaire that defines the key behaviours required for superior performance in the role.

What does the Receptionist Skills ebook cover?

By the end of this 65 page ebook you will:

• Know the role of the efficient Receptionist
• Appreciate the principles of customer service
• Be aware of own first impressions made on people
• Define the true meaning of ‘communication’
• Understand the reasons why communication goes wrong between people in organisations
• Understand the key behaviours for superior performance
• Know best practice tips on emailing
• Be more skilled at using the telephone, including dealing with cold callers
• Understand the 4 P’s of voice
• Understand the behaviours associated with active listening
• Improve your listening skills
• Understand the meaning of the word ‘assertive’
• Be assertive with others, including saying no effectively, disagreeing positively and dealing with difficult people
• Handle irate people with confidence
• Deal with cold callers and sales people

Format

ebooks are available to purchase in a variety of options - PDF format version for one-person use or MS Word version for multiple copying rights and permission to amend materials - great for the Manager who wants to offer very cost effective training to a number of staff.

The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour.

ebook

CUSTOMER SERVICE SKILLS

Available in PDF format for single user use  and  MS Word for organisations to provide multiple copies and  permission to amend the materials

ABC Training Solutions produces high quality, cost effective ebooks in a range of topics - assertiveness, time management, chairing meetings, presentation skills, receptionist skills, customer service and cv and interview preparation. We also deliver interpersonal and management skill training courses, working both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales.