£7.20 (inc VAT) pdf version for individual use. (Corporate Companies: £120.00 (inc
20% VAT) MS Word version for multiple copying / use). All our materials are subject
to our Terms of Business. Please read prior to purchase.To be invoiced for payment,
or pay by cheque, go to our Terms of Business page to download an order form.
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 25 years experience
of interpersonal and managerial skills training in commercial and non-commercial
organisations. Bryan is a Graduate member of the Chartered Institute of Personnel
Buy all 7 ebook titles in pdf format for £25.20! That’s Customer Service Skills;
Assertiveness and Influencing; Present It!; Time Management; Magic Meetings!;CV &
Interview Preparation Guide; Receptionist Skills - all for the low price of £25.20
“The Receptionist is the most important person in my organisation.”
This Chief Executive understood that her company’s reputation rests on the first
impressions gained of the organisation. The way the first speculative call is handled
or about the way the potential client is greeted at a first meeting. No other individual
is less important in any organisation than the Receptionist at the front of the building.
The Receptionist role is a challenging one. They undertake a multitude of tasks to
keep the ‘wheels of the organisation running smoothly’, often hidden from view of
other staff. Some perceptions could indicate that the Receptionist is there just
to field calls and receive visitors. Very often it is the ‘unseen’ activities that
add to the complexity of the role.
This ebook will help Receptionists understand the importance of their role and develop
essential skills required in their effective performance. A feature of the ebook
is a 26-point diagnostic questionnaire that defines the key behaviours required for
superior performance in the role.
What does the Receptionist Skills ebook cover?
By the end of this 65 pageebook you will:
Know the role of the efficient Receptionist
Appreciate the principles of customer service
Be aware of own first impressions made on people
Define the true meaning of ‘communication’
Understand the reasons why communication goes wrong between people in organisations
Understand the key behaviours for superior performance
Know best practice tips on emailing
Be more skilled at using the telephone, including dealing with cold callers
Understand the 4 P’s of voice
Understand the behaviours associated with active listening
Improve your listening skills
Understand the meaning of the word ‘assertive’
Be assertive with others, including saying no effectively, disagreeing positively
and dealing with difficult people
Handle irate people with confidence
Deal with cold callers and sales people
ebooks are available to purchase in a variety of options - PDF format version for
one-person use or MS Word version for multiple copying rights and permission to amend
materials - great for the Manager who wants to offer very cost effective training
to a number of staff.
The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of
payment being received. In 95% of cases, we email within the hour.
ABC Training Solutions produces high quality, cost effective ebooks in a range of
topics -assertiveness, time management, chairing meetings, presentation skills,
receptionist skills, customer service and cv and interview preparation. We also deliver
interpersonal and management skill training courses, working both uk-wide and locally
in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales.
Special Offer: Buy all 7 ebook titles in pdf format discount price. See below!