



Duration:1 day, typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff.
Training course content
The workshop could cover:
Training Course Features
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience
of interpersonal and managerial skills training in commercial and non-
Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands
Costs
Typically £550 per day for up to 4 delegates plus VAT and expenses (travel plus possible (budget) accommodation, depending on location). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).
Prior to delivery of the Receptionist Skills training course we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the training course you would like us to emphasise.
Any further questions on Receptionist Skills training or to book
phone Bryan Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz
Other courses you might be interested in
Training Courses
We Deliver at your Premises
RECEPTIONIST SKILLS
“The Receptionist is the most important person in my organisation.”
A CHIEF EXECUTIVE
This Chief Executive understood that her company’s reputation rests on the first impressions gained of the organisation. The way the first speculative call is handled or about the way the potential client is greeted at a first meeting. No other individual is less important in any organisation than the Receptionist at the front of the building.
The role is very challenging. Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Some staff perceptions could indicate that the Receptionist is there just to field calls and receive visitors. Very often it is the ‘unseen’ activities that add to the complexity of the role.
This course will help Receptionists understand the importance of their role and develop
essential skills required in their effective performance. It enables delegates to
increase their effectiveness in projecting a professional image, relationship building,
information exchange, active listening, complaints handling, and generating greater
customer satisfaction and loyalty. A feature of the course is a 26-
We can run this course for just 1 delegate at your premises for as little as £270 plus VAT

