Category: Ebooks

Receptionist Skills Ebook

One Chief Executive said that her Receptionist is the most important person in her organisation. She understood that reputation rests on the first impressions gained in the way the first call is handled to the quality of the greeting of a potential client. No other individual is less important in any organisation than the Receptionist.

Receptionists undertake a multitude of tasks to keep the ‘wheels of the organisation running smoothly’, often hidden from view of other staff. Very often it is the ‘unseen’ activities that add to the complexity of the role.

The ebook will help Receptionists understand the importance of their role and develop essential skills required in their effective performance. A feature is a 26-point diagnostic questionnaire defining the key behaviours required for superior performance in the role.

PDF Version

£7.20 inc VAT

Microsoft Version

£120 inc VAT

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What the 65-page Receptionist Skills ebook covers

  • Know the role of the efficient Receptionist
  • Appreciate the principles of customer service
  • Be aware of own first impressions made on people
  • Define the true meaning of ‘communication’
  • Understand the reasons why communication goes wrong between people in organisations
  • Understand the key behaviours for superior performance
  • Know best practice tips on emailing
  • Be more skilled at using the telephone, including dealing with cold callers
  • Understand the 4 P’s of voice
  • Understand the behaviours associated with active listening
  • Improve your listening skills
  • Understand the meaning of the word ‘assertive’
  • Be assertive with others, including saying no effectively, disagreeing positively and dealing with difficult people
  • Handle irate people with confidence
  • Deal with cold callers and sales people

Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Receptionist Skills ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.


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PDF Version

£7.20 inc VAT

For one-person use. Copyright restrictions apply./p>

Microsoft Version

£120 inc VAT

For multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.

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