Masses of resources on a range of management skills, including exercises, tools and handouts. Leadership, time management, recruitment interviewing, appraisal and managing performance covered:

 

See our Management Case Studies with detailed answers.

 

Action Plan Form. An A4 sized template to capture action planning as a result of a team meeting.

Communication at a Distance - a handout on guidelines for various methods of communication.

Delegation. A 9 step process handout.

SMART Objectives. A 1 page handout summarising the use of SMART. Take a look at our bite sized course materials on SMART objective setting

Time Management Flowchart. A 1 page flowchart to help managers and team leaders understand a structured approach to their working day. Have a look at our ebook on Time Management.

Time Robbers exercise - a fun, visual exercise exploring the time robbers affected by staff at work. An excellent exercise to use as part of a time management workshop.

Time Management: A Time Log Process. A proforma to help delegates identify how they occupy their work time.

Hints and Tips Leaflet - Recruitment Interviewing. 2 pages of hints and tips that when printed back to back, and folded in three, forms a handy pocket-sized leaflet. Take a look at our fully designed, ready to deliver workshop in Recruitment Interviewing.

Hints and Tips Leaflet - Creative Problem Solving. 2 pages of hints and tips that when printed back to back, and folded in three, forms a handy pocket-sized leaflet.

Skill Practice - Sensitive Issues. A set of short ‘difficult’ managerial situations at work for delegates to role play. Ideal ice breaker. You may also want to look at our bite sized course material on giving feedback.

Leadership Pre Course Reading and Quiz. Some short pre-course reading on the nature of leadership with a written quiz to be completed at the start of the course.

Performance Management - Unfolding Situations A & B. An exercise that asks delegates to make decisions about given performance issues at work. As the paper is unfolded, delegates get another piece of the story. Good exercise to demonstrate getting all the facts about a situation.

Performance Review Preparation Proforma. A very useful form to help appraisees prepare for a forthcoming performance review.

Performance Review Notes for Managers. A short guide in undertaking appraisals.

Performance Review: Recognising Behaviours Exercise. A number of statements that delegates have to decide whether they represent behaviour or not. A good exercise if developing understanding of competencies.

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.