Special Offer!! Multi-buy Pack

Buy 11 fully designed, ready-to-deliver courses for £650 (plus V.A.T.)!

That’s Presentation Skills; Communication Skills; Time Management; Team Leadership; Exceptional Customer Service; Telephone Skills; Assertiveness at Work; 2-Day Management Skills; Recruitment Interviewing ; Disciplinary Skills; Appraisal Skills -  all for the low price of £650 (plus £130 V.A.T.). This represents a saving of over £600!

A feature of the training course material is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

N.B.: There are some overlaps of content with this course and our fully designed, ready-to-deliver 1-day course: Team Leadership. Both products are aimed at different audiences.

Duration

2 days, based on 9.30am – 5.00pm period. Days can be run consecutively, or separated by a time period.

Target Audience

Managers who are responsible for the performance of others.

Format

Ready to deliver training course material are supplied via MS Word/Powerpoint files emailed to Buyers within a maximum of  24 hours of  payment being received. In 95% of cases, we email within the hour. The course material come with a Copyright Waiver Licence to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.

Course material can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.

Prices

£216 (inc 20% VAT) complete with Copyright Waiver Licence. All our materials are subject to our Terms of Business. Please read prior to purchase. Pay on line via credit /debit card /Paypal by clicking the Buy button below. Alternatively, pay by cheque, or be proforma invoiced (U.K. Registered companies only), click to download an order form.

Fully Designed

Ready to Deliver

Course Material

2-DAY MANAGEMENT SKILLS

SPECIAL OFFER

Buy 11 fully designed, ready-to-deliver courses for £650!

See below!

Skill development training course material designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the 2-day training course and copyright waiver to amend and adapt the course material to your specific needs.

Training course material come complete with:

• 43 full colour master slides (supplied on MS Powerpoint)
• 62 page Master Course Notes (supplied on MS Powerpoint)
• 79 page Master Delegate Manual (supplied on MS Word)
• A selection of 7 case studies with suggested answers

What does the training course material cover

Leadership and Management

• Differences between a Leader and a Manager
• An overview of the activities of the busy Team Leader/Manager

Coaching

• What is coaching is and its benefits
• Coaching styles and their advantages
• Own preferred coaching style
• Appropriate questioning in coaching
• Coaching process skill practice

Delegation

• Understanding delegation – the responsibility and accountability
• Benefits and barriers of effective delegation.
• 10 step process to effectively delegate tasks.

Performance Management

• Performance management in terms of ‘skill and will’
• Strategies for team members with performance blockages
• 3 steps to assertive behaviour to encourage staff to ‘give of their best’
• Principles of effective task setting
• S.M.A.R.T. model for setting tasks/performance objectives for staff
• Communicating performance standards

Feedback

• Origins of the word feedback
• Do’s and Don’ts of giving feedback
• Importance of giving behavioural examples
• Types of feedback
• E.E.C. model for giving feedback on staff performance

Managing Poorer Performers

• When informal feedback doesn’t work
• The concept of the performance coaching interview
• Preparing for the performance coaching interview
• Structure of the interview
• Handle difficult staff members at performance coaching interview

Case Studies

• A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.