“I thought the workshop was terrific value for money”
“It saved me so much time”
“This is really timely for an ILM course I’m running at the moment for an NHS Trust (covering coaching, negotiating, managing performance). I can just adapt them and it’ll save me a lot of time.”
“Loads of useful exercises here.”
“I'm sure I'll be looking in here, next time I've got a new course to design”
Fully Designed Ready-to-Deliver Workshop
MANAGEMENT SKILLS
Skill development workshops designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the 2-day workshop and copyright waiver to amend and adapt the materials to your specific needs.
Workshops come complete with:
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43 full colour master slides (supplied on MS Powerpoint)
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62 page Master Course Notes (supplied on MS Powerpoint)
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79 page Master Delegate Manual (supplied on MS Word)
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A selection of 7 case studies with suggested answers
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What does the course cover
Leadership and Management
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Differences between a Leader and a Manager
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An overview of the activities of the busy Team Leader/Manager
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Coaching
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What is coaching is and its benefits
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Coaching styles and their advantages
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Own preferred coaching style
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Appropriate questioning in coaching
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Coaching process skill practice
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Delegation
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Understanding delegation – the responsibility and accountability
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Benefits and barriers of effective delegation.
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9 step process to effectively delegate tasks.
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Performance Management
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Performance management in terms of ‘skill and will’
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Strategies for team members with performance blockages
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3 steps to assertive behaviour to encourage staff to ‘give of their best’
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Principles of effective task setting
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S.M.A.R.T. model for setting tasks/performance objectives for staff
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Communicating performance standards
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Feedback
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Origins of the word ‘feedback’
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Do’s and Don’ts of giving feedback
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Importance of giving behavioural examples
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E.E.C. model for giving feedback on staff performance
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Managing Poorer Performers
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When informal feedback doesn’t work
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The concept of the performance counseling (p.c.) interview
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Preparing for the p.c. interview
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Structure of the interview
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Handle difficult staff members at interview
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Case Studies
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A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.
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A feature of the workshop is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
Duration
2 days, based on 9.30am – 5.00pm period. Days can be run consecutively, or separated by a time period.
Target Audience
Any Manager / Team Leader who is responsible for the performance of others.
Format
Ready-to-deliver courses are supplied via MS Word/Powerpoint files via e-mail, when payment has been received. The materials come with a Copyright Waiver Licence to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.
Courses can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.
Prices
£350 complete with Copyright Waiver Licence.
How to order
Go to the Buy Products page
View Samples
To view the quality and attention to detail of our training products, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.
