A feature of the training course material is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

Duration

2 days, based on 9.30am – 5.00pm period. Days can be run consecutively, or separated by a time period.

Target Audience

Any Manager / Team Leader who is responsible for the performance of others.

Format

Ready to deliver training course material are supplied via MS Word/Powerpoint files emailed to Buyers within a maximum of  24 hours of  payment being received. In 95% of cases, we email within the hour. The course material come with a Copyright Waiver Licence to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.

Course material can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.

View Samples

To view the quality and attention to detail of our ready to deliver training course material, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.

Prices

£164.50 (inc 17.5% VAT) complete with Copyright Waiver Licence.

Fully Designed

Ready to Deliver

Course Material

2-DAY MANAGEMENT SKILLS

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Multi-buy Pack

Buy all 9 fully designed, ready-to-deliver courses for £500!

That’s Presentation Skills; Communication Skills; Time Management; Team Leadership; Telephone Skills; Assertiveness at Work; 2-Day Management Skills; Recruitment Interviewing ; Disciplinary Skills - all for the low price of £500 (inc VAT at 17.5%). This represents a saving of £450!

SPECIAL OFFER

Buy all 9 fully designed, ready-to-deliver courses for £500!

See below!

Skill development training course material designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the 2-day training course and copyright waiver to amend and adapt the course material to your specific needs.

Training course material come complete with:

• 43 full colour master slides (supplied on MS Powerpoint)
• 62 page Master Course Notes (supplied on MS Powerpoint)
• 79 page Master Delegate Manual (supplied on MS Word)
• A selection of 7 case studies with suggested answers

What does the training course material cover

Leadership and Management

• Differences between a Leader and a Manager
• An overview of the activities of the busy Team Leader/Manager

Coaching

• What is coaching is and its benefits
• Coaching styles and their advantages
• Own preferred coaching style
• Appropriate questioning in coaching
• Coaching process skill practice

Delegation

• Understanding delegation – the responsibility and accountability
• Benefits and barriers of effective delegation.
• 10 step process to effectively delegate tasks.

Performance Management

• Performance management in terms of ‘skill and will’
• Strategies for team members with performance blockages
• 3 steps to assertive behaviour to encourage staff to ‘give of their best’
• Principles of effective task setting
• S.M.A.R.T. model for setting tasks/performance objectives for staff
• Communicating performance standards

Feedback

• Origins of the word feedback
• Do’s and Don’ts of giving feedback
• Importance of giving behavioural examples
• Types of feedback
• E.E.C. model for giving feedback on staff performance

Managing Poorer Performers

• When informal feedback doesn’t work
• The concept of the performance counselling interview
• Preparing for the performance counselling interview
• Structure of the interview
• Handle difficult staff members at performance counselling interview

Case Studies

• A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help bring the learning to life.