








A feature of the training course material is the use of a Knowledge/Skill Checklist
- a list of the knowledge and skills being developed. Delegates rate themselves at
the start and finish of the training course to establish the extent to which they
have benefited. This also gives the delegate, and their line manager, further analysis
of their strengths, highlighting any further development needs.
Duration
2 days, based on 9.30am – 5.00pm period. Days can be run consecutively, or separated
by a time period.
Target Audience
Any Manager / Team Leader who is responsible for the performance of others.
Format
Ready to deliver training course material are supplied via MS Word/Powerpoint files
emailed to Buyers within a maximum of 24 hours of payment being received. In 95%
of cases, we email within the hour. The course material come with a Copyright Waiver
Licence to multi-copy and our permission to adapt the materials to exactly fit your
needs – amend the behavioural situations, add your corporate colours etc.
Course material can be used for the exclusive training of the purchasing companies’
employees. You don’t even need to buy multiple sets for all your Trainers.
View Samples
To view the quality and attention to detail of our ready to deliver training course
material, please email us at info@abctrainingsolutions.biz and we will gladly send
you samples.
Prices
£164.50 (inc 17.5% VAT) complete with Copyright Waiver Licence.
Fully Designed
Ready to Deliver
Course Material
2-DAY MANAGEMENT SKILLS
ABC Training Solutions provides cost effective training courses in leadership, supervisory
skills, customer service, telephone skills, assertiveness, receptionist skills, time
management, presentation skills, appraisals and recruitment interviewing. We work
both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire
and Wales. We also design and market a range of course material for trainers and
ebooks for individuals.
SPECIAL OFFER
Buy all 9 fully designed, ready-to-deliver courses for £500!
See below!
Skill development training course material designed for you to pick up and run, with
the minimum of hassle – no design worries! The pack comes complete with everything
you need to run the 2-day training course and copyright waiver to amend and adapt
the course material to your specific needs.
Training course material come complete with:
- 43 full colour master slides (supplied on MS Powerpoint)
- 62 page Master Course Notes (supplied on MS Powerpoint)
- 79 page Master Delegate Manual (supplied on MS Word)
- A selection of 7 case studies with suggested answers
What does the training course material cover
Leadership and Management
- Differences between a Leader and a Manager
- An overview of the activities of the busy Team Leader/Manager
Coaching
- What is coaching is and its benefits
- Coaching styles and their advantages
- Own preferred coaching style
- Appropriate questioning in coaching
- Coaching process skill practice
Delegation
- Understanding delegation – the responsibility and accountability
- Benefits and barriers of effective delegation.
- 10 step process to effectively delegate tasks.
Performance Management
- Performance management in terms of ‘skill and will’
- Strategies for team members with performance blockages
- 3 steps to assertive behaviour to encourage staff to ‘give of their best’
- Principles of effective task setting
- S.M.A.R.T. model for setting tasks/performance objectives for staff
- Communicating performance standards
Feedback
- Origins of the word feedback
- Do’s and Don’ts of giving feedback
- Importance of giving behavioural examples
- Types of feedback
- E.E.C. model for giving feedback on staff performance
Managing Poorer Performers
- When informal feedback doesn’t work
- The concept of the performance counselling interview
- Preparing for the performance counselling interview
- Structure of the interview
- Handle difficult staff members at performance counselling interview
Case Studies
- A series of case studies that are typical of situations managers have to face in
their everyday work. The case studies help bring the learning to life.