“As a result of the course, I now have a fresh perspective on my role and how to do it. I feel like a light has been switched on”
Duration: 2 days, typically 9.30am to 5.00pm but can be flexible to fit into staff working day.
What does the training course cover?
Leadership and Management
- Differences between a Leader and a Manager
- An overview of the activities of the busy Team Leader/Manager
Coaching
- What is coaching is and its benefits
- Coaching styles and their advantages
- Own preferred coaching style
- Appropriate questioning in coaching
- Coaching process skill practice
Delegation
- Understanding delegation – the responsibility and accountability
- Benefits and barriers of effective delegation.
- 9 step process to effectively delegate tasks.
Performance Management
- Performance management in terms of ‘skill and will’
- Strategies for team members with performance blockages
- 3 steps to assertive behaviour to encourage staff to ‘give of their best’
- Principles of effective task setting
- S.M.A.R.T. model for setting tasks/performance objectives for staff
- Communicating performance standards
Feedback
- Origins of the word feedback
- Do’s and Don’ts of giving feedback
- Importance of giving behavioural examples
- Types of feedback
- E.E.C. model for giving feedback on staff performance
Managing Poorer Performers
- When informal feedback doesn’t work
- The concept of the performance counselling interview
- Preparing for the performance counselling interview
- Structure of the interview
- Handle difficult staff members at performance counselling interview
Case Studies
- A series of case studies that are typical of situations managers have to face in their everyday work. The case studies help
Training Course Features:
- The training course will combine the ‘training in’ of a range of communication and managerial models, with opportunities to practice the models in the ‘safe’ training environment.
- A variety of training methods are used, including group discussion, self-
diagnostic questionnaire, syndicate work, practical demonstrations and role- play. - Delegates will be supplied with full support documentation, supplied in spiral bound format.
- A Knowledge/Skill Checklist is utilised on the training course. Delegates rate themselves before and after the training course, to establish the extent to which they have benefited from the event. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
- A mini exhibition of management skill books, additional handouts and ‘hints and tips’
sheets will be provided in the training room, for delegates to visit during ‘down-
time’ e.g. at breaks; finishing an exercise before others. - Prior to delivery of the leadership development training course, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the training course you would like us to emphasise.
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience
of interpersonal and managerial skills training in commercial and non-
Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands.
Costs
£270 per day for 1 delegate, £550 per day for 2-
Any further questions about Management Skills training or to book
phone Bryan Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz
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