







Training Course Features:
- The training course will combine the ‘training in’ of a range of communication and
managerial models, with opportunities to practice the models in the ‘safe’ training
environment.
- A variety of training methods are used, including group discussion, self-diagnostic
questionnaire, syndicate work, practical demonstrations and role-play.
- Delegates will be supplied with full support documentation, supplied in spiral bound
format.
- A Knowledge/Skill Checklist is utilised on the training course. Delegates rate themselves
before and after the training course, to establish the extent to which they have
benefited from the event. This also gives the delegate, and their line manager, further
analysis of their strengths, highlighting any further development needs.
- A mini exhibition of management skill books, additional handouts and ‘hints and tips’
sheets will be provided in the training room, for delegates to visit during ‘down-time’
e.g. at breaks; finishing an exercise before others.
- Prior to delivery of the leadership development training course, we would host a
telephone meeting with you to establish the nature of the delegate’s roles, their
strengths and development areas and any areas of the training course you would like
us to emphasise.
About the Trainer
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience
of interpersonal and managerial skills training in commercial and non-commercial
organisations. Bryan is a Graduate member of the Chartered Institute of Personnel
and Development. Bryan personally delivers all the training.
Bryan travels extensively across the U.K. to deliver training, as well as delivering
in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the
West Midlands.
Costs
£270 per day for 1 delegate, £550 per day for 2-4 delegates, £690 for 5-8 delegates
plus VAT and expenses (travel plus possible (budget) accommodation, depending on
location). Costs exclude any venue costs (hire of rooms / catering) or equipment
(e.g. Powerpoint projector).
Any further questions on Leadership Development training or to book, phone Bryan
Edwards, the Trainer, on 07747 602215.
Alternatively email on info@abctrainingsolutions.biz
Other courses you might be interested in
Management skills
Supervisory development
Step up to management
ABC Training Solutions provides cost effective training courses in leadership, supervisory
skills, customer service, telephone skills, assertiveness, receptionist skills, time
management, presentation skills, appraisals, train the trainer and recruitment interviewing
at your premises. We work both uk-wide and locally in West Midlands, Worcestershire,
Gloucestershire, Warwickshire and Wales. We also design and market a range of course
materials for trainers and ebooks for individuals.

Training Courses
We Deliver at your Premises UK-wide
LEADERSHIP DEVELOPMENT
The delegates will learn how to motivate and develop teams to continuously improve
performance whilst growing own skills in dealing with difficult situations decisively.
An awareness of current theory and practice combined with practical exercises during
the course will build confidence in management style. Delegates leave equipped with
the skills to tackle the team leader role head on.
This course provides an insight into the differences between a leader and manager,
examples of where leadership is really important and help delegates understand their
strengths and development areas with our 18-point leadership self assessment questionnaire.
The course goes on to cover a range of tips, tactics and processes to help delegates
acquire the abilities required to motivate and inspire as well as practical ways
to enhance operational and strategic performance.

ABC Training Solutions provides cost effective training courses in leadership and
supervisory skills at your premises. We work both uk-wide and locally in West Midlands,
Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market
a range of course material for trainers and ebooks for individuals.
Duration: 1 day, typically 9.30am to 4.45pm but can be flexible to fit into shift
patterns of staff.
Key Objectives:
At the end of the training course, delegates will be able to:
Leadership and Management
- Understand the differences between Leader and Manager
- Describe action centred leadership
- Appreciate the activities of the effective Manager
- Identify whether they are TASK or PROCESS driven as managers and the implications
of both
Influencing Skills in Management
- Understand their communication style with others and how to adapt to improve their
influencing
- Understand and practice the 3 steps to assertive behaviour to encourage staff to
‘give of their best’, and to help manage upwards
- Apply effective listening skills, including appropriate body language
- Apply a range of influencing tips and tactics to help manage others
Case Studies
- Tackle a range of difficult managerial/leadership issues