Training Course Overview:

• The aim of the influencing skills training course is for participants to develop the skills and knowledge required to effectively influence other (willingly) using easy-to-remember tools and processes.
• A variety of training methods are used on the training course, including formal input, syndicate and group discussion, exercises, demonstrations and role play.  
• A feature of the training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited from the training course. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs.
• Delegates will be supplied with full support documentation, supplied in spiral bound format.
• A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during ‘down-time’ e.g. at breaks.
• Prior to delivery of the influencing skills training course, we host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the course you would like us to emphasise.

About the Trainer

Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training.

Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands.

Costs

Typically £570 per day for up to 4 delegates plus VAT and expenses (travel plus possible (budget) accommodation, depending on location). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).

Any further questions about Influencing Skills for Managers and Supervisors training or to book

phone Bryan Edwards, the Trainer, on 07747 602215.

Alternatively email on info@abctrainingsolutions.biz

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We Deliver at your Premises

INFLUENCING SKILLS FOR MANAGERS & SUPERVISORS

Business interactions between supervisors and others occur almost every minute of the working day - conversations with a colleague, asking a team member to do a task, phone call from a customer, department meetings, persuading the boss of a course of action - either face-to-face or over the phone. They are all interactions in which there is an ‘outcome’ – something gets done or agreed, either for you, for the other person(s), or mutual beneficial for both.  However it is not just WHAT is achieved, it’s HOW it’s achieved – how you approach the situation, the words you use, the body language you exhibit, how you persuade the person - and also how you feel about yourself afterwards. This course concentrates on the skills of HOW to influence and persuade.

ABC Training Solutions provides cost effective training courses in leadership and supervisory skills at your premises. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Duration: 1 day, typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff.

Target Audience: Managers, Supervisors and Team Leaders who need to influence the behaviour of others (senior managers, peers at their level and staff who report to them) and want to develop more productive relationships to encourage them to give of their best

Course Content:

• Understanding communication – what it actually is and why it is misinterpreted at work
• Communication methods versus impact on influence
• Personal communication style questionnaire
• Communication strengths and development areas
• Assertive, aggressive and passive behaviours
• 3 steps to assertive behaviour to encourage solutions and workable compromises
• Avoiding confrontation
• Maintaining rapport through body language
• Listening and hearing
• Active listening skills tips
• Preparing to be influential
• Applying a range of additional influencing tactics including broken record, avoiding absolutes and self disclosure
• Role plays to put the skills into practice