Handouts and exercises on the nature of communication, tips and hints, influencing tactics, listening, questioning, assertiveness, business letter writing and minute taking at meetings:

Business Letter Layout Exercise. An exercise in which delegates have to layout various elements of a business letter in the correct order/position on the page.

Child-Adult Influencing Exercise - A fun exercise in syndicate groups to help highlight some of the common tactics we use in influencing

Communication handout. A general handout on the nature of communication - what it is, its benefits, and choosing the right communication method.

Conflict Resolution Tips and Tactics. A collection of 14 practical tips and tactics with a review form at the end to help delegates review their skills and plan improvements.

Giving and Receiving Feedback handout. You may also want to take a look at our bite sized course material on giving feedback.

Influencing Skills: Identifying Who To Influence Exercise. A flipchart exercise in pairs helping delegates identify the people/departments they most need to influence.

Influencing Skills: Preparing To Influence. A useful checklist as an aide de memoir when about to enter an influencing situation.

Influencing Skills: Short Exercise. An opportunity to put the preparation, tips and tactics into practice in this short exercise.

Keeping Communication Simple handout. A short handout from the ‘Campaign for Real English’ website of where communication has become over complicated

Listening Skills. A group exercise highlighting good and poor listening behaviours.

Listening Skills Exercise 2. A group exercise undertaken in 3’s.

Saying No to Others handout.

Skill Practice - Recognising Aggressive, Assertive and Passive Behaviours. A delegate exercise with answers. You may also want to view our Assertiveness ebook

Skill Practice - Using Assertive Statements. A delegate exercise with suggested answers.

Skill Practice - Simple assertive role plays. A set of 3 very quick role plays to demonstrate peoples’ assertive skills. See more role plays at Role Play Toolkit.

Skill Practice - Managing the Boss. A set of 2 role plays to practice the skills of influencing upwards.

Tips and Hints: Using E-Mails. A set of guidance notes for sending and receiving e-mails.

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both nationally and locally in West Midlands, Worcestershire, Gloucestershire and Warwickshire. We also design and market a range of course materials for trainers and e-books, e-guides and books for individuals.