
Quizzes, handouts and self assessment tools:
Health & Safety Quiz. A fun quiz to check understanding on basic health and safety.
Induction Effectiveness Questionnaire. A telephone based interview process to gain feedback on the effectiveness of the induction programme.
Induction Checklist Sample induction checklist format to manage learning of knowledge
elements in an off-
Observation Exercise. An activity used on induction to get across the importance of being observant of customers who may be thieves.
Post Course Test. A specimen assessment test used to assess new starters’ knowledge after the induction course.
Purpose, Strategic Aims and Objectives. Some positioning statements for the company induction.

ABC Training Solutions provides cost effective training courses in leadership, supervisory
skills, customer service, telephone skills, assertiveness, receptionist skills, time
management, presentation skills, appraisals and recruitment interviewing. We work
both nationally and locally in West Midlands, Worcestershire, Gloucestershire and
Warwickshire. We also design and market a range of course materials for trainers
and e-