“Excellent course – well presented and very motivational”
“A very good course; well run, relaxed but very controlled”
“Bryan is an extremely good trainer – managed to keep each section interesting – enjoyed the summaries”
“I enjoyed the whole event - good discussions, light hearted at times and fun”
“This is one useful site I am glad I stumbled across!”
Training Materials to Buy
INBOUND CALL ASSESSMENT CHECKLIST
A detailed 3-page performance management / coaching tool that helps monitor and feedback on the behaviours of superior inbound Telephone Call Handlers, and assist people’s understanding of exceptional standards at each stage of the call.
The tool breaks down the 6 steps to call handling (Prepare; Answer; Reason for call; Summarise and confirm; Action; Close.) and offers 4 levels of behaviour, with detailed descriptions at each stage.
The tool can be tailored to the call handling style of your organisation and used as a basis for motivation and reward, coaching and performance management. Useful for any staff member who uses the telephone as part of their work.
A Copyright Waiver Licence is included in the price, so that materials may be adapted to suit your own / organisational needs.
Price
£20 (MS Word version). All materials are supplied via email for immediate use, once payment has been authorised.
Great resources - without the design worries!
