A detailed 3-page performance management / coaching tool that helps monitor and feedback on the behaviours of superior  inbound Telephone Call Handlers, and assist people’s understanding of exceptional standards at each stage of the call.

The tool breaks down the 6 steps to call handling (Prepare; Answer; Reason for call; Summarise and confirm; Action; Close.) and offers 4 levels of behaviour, with detailed descriptions at each stage.

The tool can be tailored to the call handling style of your organisation and used as a basis for motivation and reward, coaching and performance management. Useful for any staff member who uses the telephone as part of their work.

A Copyright Waiver Licence is included in the price, so that course material may be adapted to suit your own / organisational needs.

Price

£23.50 inc 17.5% VAT (MS Word version). All course materials are emailed to Buyers within a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour.

Course Materials to Buy

INBOUND CALL ASSESSMENT CHECKLIST

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Buy 2 get a 3rd free

Buy any 2 products from our Course Material range (Role Play Toolkit; Business Quotations Compendium; Management Case Studies; Inbound Call Assessment Checklist; Coaching Game; Train The Trainer Case Study) and receive a 3rd from this range absolutely free.

When we email you the products, we’ll ask you which title you would like free of charge.