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Range of handouts covering best practice in customer service:

 

Take a look at our bite sized Questioning Techniques or the Customer Service Diagnostic Tool

 

Dealing with Irate People Handout.

 

Customer Service: General Handout

 

First Impressions Exercise - a one page self analysis exercise

 

Good versus exceptional Service Handout.

 

The Things People Say or Do! Handout.

 

“Some really good bits and pieces for any trainer”
 ““Loads of useful exercises here.”
Bethan’s Charity Fundraising
These trainer materials are for your free use. However, if you did feel the materials were of use, you may want to consider  a small donation to our daughter’s fund raising efforts, for Birmingham Children’s Hospital and Edward’s Trust (no relation to us, but a worthy cause). Interested in reading more? Click here to be re-directed to Bethan’s web site - www.bethan.org.uk. Alternatively just click the ‘Make a Donation’ button.
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ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both nationally and locally in West Midlands, Worcestershire, Gloucestershire and Warwickshire. We also design and market a range of course materials for trainers and e-books, e-guides and books for individuals.