Download any of our blogs below and circulate as e-learning to staff.


Customer Service Blog

  • by Bryan Edwards
  • Customer Service

Customer Service - Feel the Love!

What differentiates exceptional customer service from good service? It could be to do with with 'feelings' - how the recipient of service feels afterwards.

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  • by Bryan Edwards
  • Customer Service

Building Trust & Rapport

Trust and rapport between people at work is essential. Here's our top 10 tips to develop productive relationships:

1. Respect confidentiality. Nobody wants to deal with a gossip..

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  • by Bryan Edwards
  • Customer Service

4 Myths of Customer Service

How many times do you hear the phrases listed below? I've worked in customer service circles for over 25 years and never fail to chuckle when I hear these words. Let's explode these myths of of customer service.

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  • by Bryan Edwards
  • Customer Service

Dealing with Irate Customers

Being able to deal with irateness is an important part of the service provider's job. The way in which the angry person is dealt with can mean the difference between the organisation's reputation being upheld or being severely damaged.

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