Special Offer!! Multi-buy Pack

Buy 11 fully designed, ready-to-deliver courses for £650 (plus V.A.T.)!

That’s Presentation Skills; Communication Skills; Time Management; Team Leadership; Exceptional Customer Service; Telephone Skills; Assertiveness at Work; 2-Day Management Skills; Recruitment Interviewing ; Disciplinary Skills; Appraisal Skills -  all for the low price of £650 (plus £130 V.A.T.). This represents a saving of over £600!

Skill development training course material designed for you to pick up and run with the minimum of hassle - they come complete with all the course material you need to run the training course. No design worries!

Ready to deliver course material come complete with:

• 34 full colour master slides (supplied on MS Powerpoint)
• 48-page Course Notes (supplied on MS Powerpoint)
• 37 page master Delegate Manual (supplied on MS Word)

What does the course material cover

By the end of the Communication skills training course, participants will be able to:

• Understand the benefits of improved communication skills
• Appreciate own communication style in business dealings with others
• Know the differences between assertive, aggressive and passive behaviours
• Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
• Say 'no' assertively without fear of guilt
• Understand the influencing techniques of broken record and self disclosure
• Appreciate when written communication is most appropriate
•  Understand the dos and don’ts of using email
• Demonstrate enhanced listening skills
• Know the difference between open, closed and probing questions
• Apply effective questioning techniques using the T.E.D. (Tell, Explain, Describe) model
• Know and apply the funnelling technique in questioning

Duration

1 day

Target Audience

Managers, Team Leaders and staff.

Format

Ready-to-deliver training course material are supplied via MS Word/Powerpoint files that are emailed to Buyers within a maximum of  24 hours of  payment being received. In 95% of cases, we email within the hour. The materials come with copyright waiver to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.

Training course material can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.

View Samples

To view the quality and attention to detail of our ready to deliver course material, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.

Prices

£132 (inc 20% VAT) complete with copyright waiver licence. All our materials are subject to our Terms of Business. Please read prior to purchase. Pay on line via credit /debit card /Paypal by clicking the Buy button below. Alternatively, pay by cheque, or be proforma invoiced (U.K. Registered companies only), click to download an order form.

Fully Designed

Ready to Deliver

Course Material

COMMUNICATION SKILLS

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

SPECIAL OFFER

Buy 11 fully designed, ready-to-deliver courses for £650!

See below!

We have supplied our course materials recently to:

Sample slides/ trainer notes

Sample delegate manual