Skill development training course material designed for you to pick up and run with the minimum of hassle - they come complete with all the course material you need to run the training course. No design worries!

Ready to deliver course material come complete with:

• Full colour master slides (supplied on MS Powerpoint)
• Master Course Notes (supplied on MS Powerpoint)
• Master Delegate Manual (supplied on MS Word)

What does the course material cover

By the end of the Communication skills training course, participants will be able to:

• Understand the benefits of improved communication skills
• Appreciate own communication style in business dealings with others
• Know the differences between assertive, aggressive and passive behaviours
• Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
• Say 'no' assertively without fear of guilt
• Understand the influencing techniques of broken record and self disclosure
• Appreciate the importance of effective feedback
• Name the two different types of feedback
• Understand the dos and don'ts of effective feedback
• Apply the E.E.C. (Example, Effect, Change) model for giving feedback on staff and peer performance
• Demonstrate enhanced listening skills
• Apply effective questioning techniques using the T.E.D. (Tell, Explain, Describe) model

Duration

1 day

Target Audience

Managers, Team Leaders and staff.

Format

Ready-to-deliver training course material are supplied via MS Word/Powerpoint files that are emailed to Buyers within a maximum of  24 hours of  payment being received. In 95% of cases, we email within the hour. The materials come with copyright waiver to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.

Training course material can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.

View Samples

To view the quality and attention to detail of our ready to deliver course material, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.

Prices

£105.75 (inc 17.5% VAT) complete with copyright waiver licence.

Fully Designed

Ready to Deliver

Course Material

COMMUNICATION SKILLS

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Multi-buy Pack

Buy all 9 fully designed, ready-to-deliver courses for £500!

That’s Presentation Skills; Communication Skills; Time Management; Team Leadership; Telephone Skills; Assertiveness at Work; 2-Day Management Skills; Recruitment Interviewing ; Disciplinary Skills - all for the low price of £500 (inc VAT at 17.5%). This represents a saving of £450!

SPECIAL OFFER

Buy all 9 fully designed, ready-to-deliver courses for £500!

See below!