“I thought the workshop was terrific value for money”
“It saved me so much time”
“This is really timely for an ILM course I’m running at the moment for an NHS Trust (covering coaching, negotiating, managing performance). I can just adapt them and it’ll save me a lot of time.”
“Loads of useful exercises here.”
“I'm sure I'll be looking in here, next time I've got a new course to design”
Fully Designed Ready-to-Deliver Course
COMMUNICATION SKILLS
Skill development workshops designed for you to pick up and run with the minimum of hassle - they come complete with all the materials you need to run the workshop. No design worries!
Workshops come complete with:
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Full colour master slides (supplied on MS Powerpoint)
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Master Course Notes (supplied on MS Powerpoint)
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Master Delegate Manual (supplied on MS Word)
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What does the course cover
By the end of the workshop, participants will be able to:
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Understand the benefits of improved communication skills
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Appreciate own personal behavioural style in business dealings with others
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Know the differences between assertive, aggressive and passive behaviours
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Understand and practice the 3 steps to assertive behaviour to encourage staff to 'give of their best', and to help manage upwards
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Say 'no' assertively without fear of guilt
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Understand the influencing techniques of broken record and self disclosure
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Appreciate the importance of effective feedback
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Name the two different types of feedback
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Understand the dos and don'ts of effective feedback
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Apply the E.E.C. (Example, Effect, Change) model for giving feedback on staff and peer performance
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Demonstrate enhanced listening skills
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Apply effective questioning techniques using the T.E.D. (Tell, Explain, Describe) model
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Duration
1 day
Target Audience
Managers, Team Leaders and staff.
Format
Ready-to-deliver courses are supplied via MS Word/Powerpoint files via e-mail, when payment has been received. The materials come with copyright waiver to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.
Courses can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.
Prices
£199 complete with copyright waiver licence.
How to order
Go to the Buy Products page
View Samples
To view the quality and attention to detail of our training products, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.
