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A set of course notes, slides and delegate handout covering:

 

  • Open and Closed questions.
  • 5 W’s and the H method of open questions.
  • The T.E.D. method of open questions.
  • Numerous examples of each type of question.
  • The Funelling question technique and it’s application.

 

The bite sized course material includes some fun exercises to exemplify some of the training, including the Question Detective and the ‘Guess Who I am?’ Exercises.

 

The product features 9 colour slides, comprehensive course notes (contained in the ‘Notes’ section of the slides) and a 12-page delegate handout pack.

 

A Copyright Waiver Licence is included in the price, so that course material may be adapted to suit your own / organisational needs.

Duration

 

Allow up to one and a half hours. Can be used as a succinct training session, or as part of a larger workshop on interpersonal skills for team leaders, customer service advisors, sales personnel.

 

Price

 

£23.50 inc 17.5% VAT (MS Word and Powerpoint version). All course material are emailed to Buyers within a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour.

Fully Designed

Ready to Deliver

Course Material

 

BITE SIZED TRAINING: QUESTIONING TECHNIQUES

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ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Multi-buy Pack

 

Buy all 9 bite sized training sessions for £90!

That’s Assertiveness inc Car Wars exercise;  Customer Service diagnostic tool; Leadership diagnostic tool; Receptionist skills diagnostic tool; Communication skills; Questioning techniques; SMART objective setting; Listening skills; Giving feedback - all for the low price of £90 (inc VAT at 17.5%). This represents a saving of £70!

Item:

Multibuy BITE SIZED training courses - 9 titles

Price:

£90.00

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Buy all 9 bite sized training sessions for £90! See below!