“Excellent course – well presented and very motivational”
“A very good course; well run, relaxed but very controlled”
“Bryan is an extremely good trainer – managed to keep each section interesting – enjoyed the summaries”
Training Materials to Buy
BITE SIZED TRAINING: CUSTOMER SERVICE DIAGNOSTIC TOOL
A set of trainer notes, diagnostic tool and debrief to introduce the main aspects of behaviour that contribute to excellence in customer service, be this external (the way we interact with clients and customers) or internal (the way we interact with managers, colleagues and cross functional staff). It gives visibility to Service Providers of the main skills and qualities of exceptional service providers, based on many years of observing people at work and discussing with job holders and managers the things that differentiate good from exceptional service.
The product features the ‘How Good A Service Provider Are You?’ diagnostic tool in which delegates assess themselves (and then get feedback from a partner) against 16 behavioural indicators on a 1-6 rating scale.
The tool can be used for both stand alone use and as part of a ‘bite sized’ training session. For the second option, full trainer notes are included.
A Copyright Waiver Licence is included in the price, so that materials may be adapted to suit your own / organisational needs.
Duration
Allow up to one and a half hours. Can be used as a succinct training session, or as part of a larger workshop on customer service skills.
Price
£20 (MS Word version). All materials are supplied via email for immediate use, once payment has been authorised.
Great resources - without the design worries!
