A set of course notes, exercise and debrief to introduce assertiveness, aggression and passivity - what they are and what they look like inc behavioural examples.

The product features the Car Wars exercise - a fun way of introducing the behavioural styles by putting delegates in the guise of a motorist who is about to park their car when another motorist steals the space from them!

What does it cover?

Courseware consists of comprehensive course notes and practical exercise to demonstrate the different behavioural styles. The training starts by asking delegates to complete an exercise entitled Car Wars - an amusing (but very real) situation of two drivers having a difference of opinion on who got there first for a car parking space. The exercise asks delegates to gauge their reaction and identify whether a number of given approaches to the situation, in addition to their own, are assertive, passive or aggressive.

The course process then discusses and agrees what each of the behavioural styles look like when demonstrated at work, with practical examples and quotations from people operating in the 3 behavioural styles.

The training process then asks delegates to reflect on the Car Wars exercise to clarify the behavioural responses given earlier and discuss some of the assumptions made in completing the exercise.

What do you receive?

11 pages of comprehensive trainer notes supplied in MS Word.The bite sized course material is designed to be interactive with discussion, formal input and syndicate exercise built in. The session is participative and fully involves the delegates who would typically be team members or supervisors.

A Copyright Waiver Licence is included in the price, so that course material may be adapted to suit your own / organisational needs.

“I thought it worked well in that my participants all did it honestly which I was quite surprised at! I used it near the start of the training and then did part two later that worked well as by then they knew the real difference between passive, assertive and aggressive. Most of them were passive but I had a few aggressive participants so I then had to work hard at making them assertive! I would definitely use the exercise again so thanks very much!”

TROGERSON PLC TRAINER

Duration

Allow  up to one and a half hours. Can be used as a succinct training session, or as part of a larger workshop on communication and influencing.

Price

£23.50 inc 17.5% VAT (MS Word version). All materials are emailed to Buyers within a maximum of 24 hours of  payment being received.  In 95% of cases, we email within the hour.

Fully Designed

Ready to Deliver

Course Material

BITE SIZED TRAINING: ASSERTIVENESS inc. CAR WARS EXERCISE

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Multi-buy Pack

Buy all 9 bite sized training sessions for £90!

That’s Assertiveness inc Car Wars exercise;  Customer Service diagnostic tool; Leadership diagnostic tool; Receptionist skills diagnostic tool; Communication skills; Questioning techniques; SMART objective setting; Listening skills; Giving feedback - all for the low price of £90 (inc VAT at 17.5%). This represents a saving of £70!

Buy all 9 bite sized training sessions for £90! See below!

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