Introduction

Business interactions occur almost every minute of the working day - conversations with a colleague, phone call from a customer, department meetings, doing a presentation or selling products - either face-to-face or over the phone

They are all interactions in which there is an ‘outcome’ – something gets done or agreed, either for you, for the other person(s), or mutual beneficial for both.  However it is not just WHAT is achieved, it’s HOW it’s achieved. – how you approach the situation, the words you use, the body language you exhibit, how you influence or persuade the person - and also how you feel about yourself afterwards. This ebook concentrates on the skills of the HOW, the assertiveness and the influencing.

If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this ebook invaluable! The tips and techniques covered will even help manage relationships at home too!

This 95 page self study Assertiveness and Influencing ebook covers:

• Define your personal behavioural style in business dealings with others
• Define what is meant by passive, assertive and aggressive behaviour
• Apply a range of basic assertive techniques at work
• Demonstrate enhanced listening skills
• Give effective feedback to colleagues
• Use positive body language in business situations
• Understand the basic principles of influencing
• Apply a range of basic influencing techniques with peers, managers and internal customers
• ‘Market oneself’ within the company to help achieve career goals

Format

ebooks are available to purchase in a variety of options - PDF format version for one-person use or MS Word version for multiple copying rights and permission to amend materials - great for the Manager who wants to offer very cost effective training to a number of staff.

The Assertiveness and Influencing ebook is emailed to Buyers within a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour.

Prices

£7.20 (inc VAT) pdf version for individual use. See below for details of our multi-buy offer. (Corporate Companies: £120.00 (inc 20% VAT) MS Word version for multiple copying / use). All our materials are subject to our Terms of Business. Please read prior to purchase. To be invoiced for payment, or pay by cheque, complete our order form

About the Author

Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development.

Other ebook titles by the Author include Time Management, Present It! , Magic Meetings! , C.V. & Interview Preparation Guide , Customer Service Skills and Receptionist Skills. Bryan has also designed a range of fully designed, ready-to-deliver workshops that can be picked up by anyone responsible to deliver training in their organisations in a cost effective way.

Special Offer!! Multi-buy Pack

Buy all 7 ebook titles in pdf format for £25.20! That’s Customer Service Skills; Assertiveness and Influencing; Present It!; Time Management; Magic Meetings!;CV & Interview Preparation Guide; Receptionist Skills - all for the low price of £25.20 (including V.A.T.)

Special Offer:

Buy all 7 ebook titles in pdf format discount price. See below!

ebook

ASSERTIVENESS & INFLUENCING

Available in PDF format for single user use  and  MS Word for organisations to provide multiple copies and  permission to amend the materials

ABC Training Solutions produces high quality, cost effective ebooks in a range of topics - assertiveness, time management, chairing meetings, presentation skills, receptionist skills, customer service and cv and interview preparation. We also deliver interpersonal and management skill training courses, working both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales.

Preview the pack to see quality, layout and attention to detail