ABC Training Solutions - training design, delivery and materials

Duration: 1 day, typically 9.30am to 4.45pm but can be flexible to fit into shift patterns of staff

Key Objectives:

At the end of the Assertiveness at Work training course, participants will be able to: -

Understand what communication actually is and the benefits of improved communication skills.
Be able to match communication methods to the content of the communication.
Appreciate own personal communication style in business dealings with others.
Appreciate the concept of the ‘internal customer’ and understand their expectations.
Understand how to create an impact with others.
Know the differences between assertive, aggressive and passive behaviours.
Practice the 3 steps to assertive behaviour to encourage others to ‘give of their best’ producing workable compromises.
Understand how to develop and maintain rapport through body language and positive words/phrases.
Demonstrate active listening skills.
Understand, and be able to apply, a range of influencing techniques.
Deal confidently with a range of situations at work requiring a degree of assertiveness and influence to promote a ‘win-win’ situation.

Training Course Overview:

Business interactions with others occur almost every minute of the working day. They are all situations in which there is an ‘outcome’ – something gets done, either for you, for the other person(s), or it is mutually beneficial for both. However it is not just WHAT is achieved, it’s HOW you achieve it – how you approach the situation, what words you use, what body language you exhibit, how you influence or persuade the person.
The aim of the Assertiveness at Work training course is for participants to appreciate the role of assertiveness in building relationships at work with a range of internal and external customers. It covers a range of tips, tactics and processes to help the individual adjust their style to promote more ‘win-win’ outcomes.
A variety of training methods are used on the training course, including syndicate and group discussion, exercises, demonstrations and ‘mini skill practice’. A mini exhibition of communication skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during breaks.
A feature of the Assertiveness at Work training course is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. The participant self-rates at the start and finish of the day, to establish the extent to which they have benefited from the training course. This also gives them, and their line manager, further analysis of their strengths, highlighting any further development needs.
Delegates will be supplied with full support documentation, supplied in spiral bound format.
A mini exhibition of interpersonal skill books, additional handouts and ‘hints and tips’ sheets will be provided in the training room, for delegates to visit during ‘down-time’ e.g. at breaks; finishing an exercise before others.
Prior to delivery of the Assertiveness at Work training course, we would host a telephone meeting with you to establish the nature of the delegate’s roles, their strengths and development areas and any areas of the training course you would like us to emphasise.

About the Trainer

Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 20 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development. Bryan personally delivers all the training.

Bryan travels extensively across the U.K. to deliver training, as well as delivering in local areas such as Worcestershire, Warwickshire, Gloucestershire, Wales and the West Midlands.

Costs

Typically £550 per day for up to 4 delegates plus VAT and expenses (travel plus possible (budget) accommodation, depending on location). Costs exclude any venue costs (hire of rooms / catering) or equipment (e.g. Powerpoint projector).

Any further questions about Assertiveness at Work training or to book,

phone Bryan Edwards, the Trainer, on 07747 602215.

Alternatively email on info@abctrainingsolutions.biz

Other courses you might be interested in

ABC Training Solutions provides cost effective training courses in assertiveness at your premises. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Delegate comments

“Bryan was excellent. Thank you!”

“There were a good variety of exercises and discussions throughout the day. I found it a very interesting course and will use the techniques going forward. Bryan was very friendly and knowledgeable. The handbook was useful and i will keep this for future reference”

“A good course, well presented and informative. Tutor was helpful and made the day enjoyable”

“Delivered very well and eye opening”

“Enyoyable and engaging course that introduced many useful skills”

Training Courses

We Deliver at your Premises

ASSERTIVENESS AT WORK

The course provides core knowledge and skills around how to be assertive to build confidence and effectiveness. It demystifies the differences between assertiveness and aggressiveness at work, helps you understand the impact of your communication on others and provides key tactics and processes in your verbal and non-verbal communication. In short, the course helps you to get your point across in a polite, respectful, persuasive manner (without feeling guilty).

NOTE: If you haven’t got to time to attend an Assertiveness at Work training course, why not think about an ebook - study at a time and place of your choosing - for as long as you want.