Category: Ebooks

Assertiveness & Influencing Ebook

Business interactions occur almost every minute of the working day: conversations with a colleague; phone call from a customer; department meetings; delivering a presentation or selling products.

These interactions have an ‘outcome’ – something gets done or agreed, either for you, for the other party, or mutual beneficial for both. However it is not just what is achieved, it’s how it’s achieved: how you approach the situation; the words you use; the body language you exhibit; how you influence or persuade the person. It’s also about how you feel about yourself afterwards. This e-book concentrates on the skills of the how, in other words the assertiveness and influence.

If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What can I do?” then you’ll find this e-book invaluable! The tips and techniques covered will even help manage relationships at home too!

PDF Version

£7.20 inc VAT

Microsoft Version

£120 inc VAT

Management Training Tools & Exercises

Preview Ebook

Management Training Course Sample

We accept all major credit cards and other payment options through PayPal

PayPal Acceptance Mark

What the 95-page Assertiveness and Influencing ebook covers

  • Define your personal behavioural style in business dealings with others
  • Define what is meant by passive, assertive and aggressive behaviour
  • Apply a range of assertive techniques at work
  • Demonstrate enhanced listening skills
  • Give effective feedback to colleagues
  • Use positive body language in business situations
  • Understand the principles of influencing
  • Apply a range of influencing techniques with peers, managers and internal customers
  • ‘Market oneself’ within the company to help achieve career goals

Ebooks are available in 2 formats: PDF format version for one-person use or Microsoft Word version for multiple copying rights and permission to amend materials. Great for the organisation that wants to offer cost effective training to a number of staff.The Assertiveness & Influencing Ebook is emailed to Buyers within a maximum of 24 hours of payment being received. 95% of products are emailed within the hour.


Products are subject to our Terms of Business. Please read prior to purchase. Pay online via credit/debit card/paypal by clicking the button below (PayPal account not essential). To pay by cheque or be invoiced, download our order form from Terms of Business.

PDF Version

£7.20 inc VAT

For one-person use. Copyright restrictions apply.

Microsoft Version

£120 inc VAT

For multiple copying/ permission to amend content/ permission to host on organisation’s website/intranet. Ideal for corporate organisations to make available to a number of staff.

If you have any questions regarding our courses or products

Contact Us