“I thought the workshop was terrific value for money”
“It saved me so much time”
“This is really timely for an ILM course I’m running at the moment for an NHS Trust (covering coaching, negotiating, managing performance). I can just adapt them and it’ll save me a lot of time.”
“Loads of useful exercises here.”
“I'm sure I'll be looking in here, next time I've got a new course to design”
Self Study Course
Study when you want, Where you want, at your Pace
ASSERTIVENESS & INFLUENCING
Introduction
Business situations occur almost every minute of the working day - conversations with a colleague, phone call from a customer, a supplier or Head Office, department meetings, doing a presentation or selling products - either face-to-face or over the phone
They are all situations in which there is an ‘outcome’ – something gets done, either for you, for the other person(s), or mutual beneficial for both. However it is not just WHAT is achieved, it’s HOW it’s achieved. – how you approach the situation, the words you use, the body language you exhibit, how you influence or persuade the person - and also how you feel about yourself afterwards. This self study course concentrates on the skills of the HOW.
If you’ve ever shrugged your shoulders in despair, frustrated with a particular situation, and exclaimed “What the hell can I do?” then you’ll find this self study course invaluable! The tips and techniques covered will even help manage relationships at home too!
What does the self study course cover
This 95 page self study pack covers:
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Define your personal behavioural style in business dealings with others
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Define what is meant by passive, assertive and aggressive behaviour
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Apply a range of basic assertive techniques at work
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Demonstrate enhanced listening skills
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Give effective feedback to colleagues
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Use positive body language in business situations
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Understand the basic principles of influencing
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Apply a range of basic influencing techniques with peers, managers and internal customers
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‘Market oneself’ within the company to help achieve career goals
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Duration
Around 10 hours of study
Format
Self study courses are available to purchase in a variety of options - PDF format version for one-person use or MS Word version for multiple copying rights and permission to amend materials - great for the Manager who wants to offer very cost effective training to a number of staff.
The course is emailed direct to you as soon as payment has been accepted.
About the Author
Bryan Edwards, Founder of ABC Training Solutions Ltd, has over 18 years experience of interpersonal and managerial skills training in commercial and non-commercial organisations. Bryan is a Graduate member of the Chartered Institute of Personnel and Development.
Other self study titles by the Author include Time Management, Present It! and Magic Meetings! Bryan has also designed a range of fully designed, ready-to-deliver workshops that can be picked up by anyone responsible to deliver training in their organisations in a cost effective way.
Prices
£10 pdf version for individual use
£110 MS Word version for multiple copying / use
How to order
Go to the Buy Products page
View Samples
To view the quality and attention to detail of our training products, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.
