Skill development training course material designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the training course and copyright waiver to amend and adapt the course materials to your specific needs.

Training course material come complete with:

• 20 full colour master slides (supplied on MS Powerpoint)
• 27 page Master Course Notes (supplied on MS Powerpoint)
• 52 page Master Delegate Manual (supplied on MS Word)
• A selection of 6 different role plays – 3 simple, 3 more complex

What does the training course material cover

• Communication – what it is and the benefits.
• Barriers to effective communication.
• Match communication methods to the content of the communication.
• Communication and emotion.
• Rights and responsibilities.
• Assertive, aggressive and passive behaviours – the car wars exercise.
• 3 steps to assertive behaviour to encourage others to ‘give of their best’ and to produce workable compromises.
• Developing and maintaining rapport through body language and positive words/phrases.
• Active listening skills.
• 15 assertive tactics, including broken record and self-disclosure techniques.
• Saying no assertively.
• Role play in dealing confidently with situations at work that require a degree of assertiveness.

A feature of the training course material is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the training course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.

Duration

Based on a 9.30am – 4.45pm training day.

Target Audience

Anyone who wants to develop more productive working relationships with colleagues and clients.

Format

Ready to deliver training course material are supplied via MS Word/Powerpoint files emailed to Buyers within  a maximum of 24 hours of  payment being received. In 95% of cases, we email within the hour. The materials come with a Copyright Waiver Licence to multi-copy and our permission to adapt the course material to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.

Training course material can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.

View Samples

To view the quality and attention to detail of our ready to deliver training course material, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.

Prices

£105.75 (inc 17.5% VAT) complete with Copyright Waiver Licence.

Fully Designed

Ready to Deliver

Course Material

ASSERTIVENESS AT WORK

ABC Training Solutions provides cost effective training courses in leadership, supervisory skills, customer service, telephone skills, assertiveness, receptionist skills, time management, presentation skills, appraisals and recruitment interviewing. We work both uk-wide and locally in West Midlands, Worcestershire, Gloucestershire, Warwickshire and Wales. We also design and market a range of course material for trainers and ebooks for individuals.

Special Offer!! Multi-buy Pack

Buy all 9 fully designed, ready-to-deliver courses for £500!

That’s Presentation Skills; Communication Skills; Time Management; Team Leadership; Telephone Skills; Assertiveness at Work; 2-Day Management Skills; Recruitment Interviewing ; Disciplinary Skills - all for the low price of £500 (inc VAT at 17.5%). This represents a saving of £450!

SPECIAL OFFER

Buy all 9 fully designed, ready-to-deliver courses for £500!

See below!