“I thought the workshop was terrific value for money”
“It saved me so much time”
“This is really timely for an ILM course I’m running at the moment for an NHS Trust (covering coaching, negotiating, managing performance). I can just adapt them and it’ll save me a lot of time.”
“Loads of useful exercises here.”
“I'm sure I'll be looking in here, next time I've got a new course to design”
Fully Designed Ready-to-Deliver Workshop
ASSERTIVENESS AT WORK
Skill development workshops designed for you to pick up and run, with the minimum of hassle – no design worries! The pack comes complete with everything you need to run the workshop and copyright waiver to amend and adapt the materials to your specific needs.
Workshops come complete with:
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20 full colour master slides (supplied on MS Powerpoint)
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28 page Master Course Notes (supplied on MS Powerpoint)
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60 page Master Delegate Manual (supplied on MS Word)
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A selection of 6 different role plays – 3 simple, 3 more complex
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What does the course cover
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Communication – what it is and the benefits.
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Barriers to effective communication.
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Match communication methods to the content of the communication.
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Communication and emotion.
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Own personal communication style in business dealings with others.
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Rights and responsibilities.
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Assertive, aggressive and passive behaviours – the car wars exercise.
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3 steps to assertive behaviour to encourage others to ‘give of their best’ and to produce workable compromises.
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Developing and maintaining rapport through body language and positive words/phrases.
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Active listening skills.
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15 assertive tactics, including broken record and self-disclosure techniques.
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Skill practice in dealing confidently with situations at work that require a degree of assertiveness.
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A feature of the workshop is the use of a Knowledge/Skill Checklist - a list of the knowledge and skills being developed. Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs.
Duration
Based on a 9.30am – 4.45pm training day.
Target Audience
Anyone who wants to develop more productive working relationships with colleagues and clients.
Format
Ready-to-deliver courses are supplied via MS Word/Powerpoint files via e-mail, when payment has been received. The materials come with a Copyright Waiver Licence to multi-copy and our permission to adapt the materials to exactly fit your needs – amend the behavioural situations, add your corporate colours etc.
Courses can be used for the exclusive training of the purchasing companies’ employees. You don’t even need to buy multiple sets for all your Trainers.
Prices
£199 complete with Copyright Waiver Licence.
How to order
Go to the Buy Products page
View Samples
To view the quality and attention to detail of our training products, please email us at info@abctrainingsolutions.biz and we will gladly send you samples.
