ABC Training Solutions is run by Bryan and Mandy Edwards. Bryan is an Institute of Personnel & Development (C.I.P.D.) qualified Trainer, with over 18 years training and personnel experience.

After 5 years as a comprehensive School Teacher, Bryan started his personnel career at Safeways, managing the Human Resource function of a £8m turnover store. Specialising in training in 1989, Bryan joined House of Fraser, initially as Training Manager in a £15m turnover store. After 2 years, he was promoted to Head Office Training Manager, where for 8 years he managed the training and development for over 500 office employees, managing a budget in excess of £130,000, and delivering an extensive range of managerial and interpersonal skill courses.

Bryan’s most recent corporate commercial experience has been as Training Manager at Tiny Computers, a p.c. manufacturer/retailer, with annual sales in excess of £500m. He managed a team of 6 trainers as well as being responsible to design, deliver and evaluate management training programmes for 170 Head Office Team Leaders and Store Managers.

Recent ABC Training Solutions Projects

·	Design of an induction programme for the Customer Management Centre of the R.A.C.

·	Delivery of leadership and management skills training for Team Leaders and Managers of a range of service and manufacturing companies.

·	Delivery of presentation skills courses for marketing personnel of Sony Corporate Entertainment, insurance sales executives at Zurich Insurance and teams at Invest U.K. (Part of the D.T.I.).

·	Design of customer service programmes for Lex Autocentres and Nuffield Hospitals, and delivery of service workshops to the N.H.S.

·	Delivery of a 5-day customer care / telephone skills programme for Contact Centre of Inchcape U.K.

·	Facilitation of a ‘Step Up to Management’ workshop for aspiring managers of leading electronics company.

Delivery of customer care and telephone skills programmes for Age Concern, Citizens Advice Bureau, Pinewood Studios, Cardinal Hume Centre (London based charity running support services for homeless people), Sharp Electronics and Shop 4 Jobs (London based charity running support services for unemployed people)

·	Delivery of time management training for Bosch, esure, Kennington Oval

·	Design of on-job training manuals (Learning Logbooks) for Claims Advisors at esure.

“Bryan was very professional and helpful and able to share knowledge from a varied background”